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Pretty good service and US Migratory officers providing services in Canada was awesome, because the arrival was quick and smooth

Rouge needs to offer seats with better pitch in economy. Many sick people on a full flight.

Overall, I would have to say my experience with Air Canada was mediocre their DC tens. Need to be updated not comfortable at all. Only one out of my four flights was decent. The staffing was very nice. Going through customs in Montreal was quick and easy. Air Canada has room for improvement with their facilities.

it was our first flight with Air Canada. The flight was very good. The arrived 10 minutes early. The crew was attentive and very professional. The seats were comfortable and the food was fine. There were a lot of movies and TV shows to choose from. The boading was OK, but it is more about the Montreal airport procedures, but not about Air Canada.

Crew was very respectful and ready to serve. Much better than before.

Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.

It was an enjoyable flight. I guess the airlines will never go back to catering, they save so much money.

Lovely staff for a short flight! Complimentary wine too made me happy.

5 delays to departure. Finally left 2 hours after scheduled time. Further issues with “paperwork” when we were ready to push away from the gate. Air Canada has a real problem with flights between Montreal and Toronto over the last 24 months. Of my 12 flights, 8 have been delayed or cancelled. With no compensation. I now drive between Toronto and Montreal whenever I can. At least I know I will get there when I planned to.

When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue

Only problem we experienced was not anything to do with Lufthansa. When changing planes in Frankfurt we spent over an hour on passport control line. Lufthansa did a marvelous job on everything from keeping me informed via texts, to terrific cabin crew.

boarding needs to be streamlined load the back of the plane first

Try to humanize onboarding and take AI out. It's embarrassing and useless

no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.

I really like it and travel to Europe and back with Lufthansa, but it is getting expensive, a bit beyond my me

+ Clean, modern plane. - Despite the cabin had only 50% occupancy I was cramped in a row with 2 other people. Almost all other rows had only 1 person. I would have expected the airline to offer assistance other than a flight attendant to tell people in the back of the plane to find available seats. Next time I will not purchase an upgraded seat and hope I get my personal row for free.