Well....let's start from the point that I had to stay in airport for 12 hours instead of 2 that was scheduled. Poor company and even worst customer service. Never again....
Well....let's start from the point that I had to stay in airport for 12 hours instead of 2 that was scheduled. Poor company and even worst customer service. Never again....
The Wi-Fi was unavailable on this flight for some reason.
The flight was delayed almost 2 hours. Bad customer service etc. I will never fly Luthansa. Ever!!!
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
It was terrible because the flight was delayed for 3 hours.
Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.
Did not like the seat spacing. The seat was very narrow and tight.
United domestic flight was better than international flight. There was no switch to control Ac In international united flight. Food was also average, Air canada food was much better than united.
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
Delayed so that missed connecting flight. Connecting flight was also delayed on the tarmac but they closed the gate before the rescheduled time.
Took off over an hour late with multiple mechanical issues. Gate agent in Dallas was lazy and was slow as molasses. Had a line 10 people long. Spirit bad..
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Delayed flight, few announcements with information, no comps, cluster f boarding because zones weren’t spread out and announced loud and repeatedly, staff did their job -nothing more nothing less, annoying kids were speaking and kicking the heck out of the back of my seat and parents weren’t willing to parent… so another typical day of air travel in the US.,
Flight was delayed until Next day as crew timed out
The flight was great until towards the end when the flight attendant read an excessively long commercial for purchasing an american airlines credit card. The worst part is that we are doing a lot of traveling this year so i was actually interested in getting the credit card, but I was so annoyed with the long commercial that I completely dismissed the flight attendant bringing around the information. Next time, keep the sales pitch to 10 seconds and then pass around the brochures!!
Poor, we had 1 hour to grab our checked luggage, go through customs, recheck bags and run across terminals to make our United flight. Poorly planned connections.
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.
Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.
Boston Logan is a crummy airport - signage is terrible or lacking in areas. Boarding seemed to be a free for all and with all the different airlines speaking, you couldn't tell who was supposed to be where and when. Plain and simple, airlines should board from the back of the plane to the front. Also someone was sitting in my seat. By the time that was figured out, I had to place my overhead behind me which made de-planing more difficult. Logan is not Lufthansa's fault so that is not on them, Boarding is on them! Still, overall it was a Good Experience flying with Lufthansa. This is not my first flight with them...
Overall, the flight was comfortable without any serious issues. Transit through Frankfurt airport was a little confusing, but not too difficult if you follow the signs
There was a screaming child behind our seats. This prevented us from getting any sleep during the night.
There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
Staff disappeared after dinner service until breakfast, no help with beds, no help running to our gate to catch connection cause flight was late, our luggage didn’t make it, took over 24 hours to get luggage to hotel, no compensation!!
Everything was good except food. I believe there is room for improvement
I loved the ability to upgrade my seat which was worth it. The large seat and ability to recline made it comfortable to fall asleep. My only two complaints were entertainment (movie selections were old) and approx 30 mins before landing the crew started to collect the blankets despite the cabin air temperature remaining cold. Maybe wait for passengers to get off the plane before collecting the blankets.
Excellent! Although it stinks to pay extra for leg room and then have no screen option.
Very much dislike: Airline requires check-in at the Airport Airline does not work with TSA PreCheck
Overall a great experience. Only complaint was the movie selection was pretty limited, but that's pretty minor in the grand scheme of things and easy to overcome.
The crew was unfriendly front check-in. The filth in the plane was so disappointing. I could smell dirt and looked up and there was literally dirt that was blowing in through the air. Old food on the seat back tray in front of me so I didn’t use it. No toilet paper in the bathroom and scum/old dirt next to the seats.
No blanket pillow headphones, not even a water or snack makes for a very uncomfortable flight. There are too many extra fees that should be basic and standard included.
There was no communication about the check-in process, even the fact that Norse doesn’t do online check-in! And once we were at the Los Angeles airport (LAX), there was no signage or assistance about where to check in. I kept Googling for 3rd party information until I finally found on the airport website that we had to check in at Terminal 1 and be bussed back to Terminal B, the international terminal. How were we supposed to know that?! Otherwise, the flight itself was comfortable and the attendants were helpful and friendly. I just feel like we were lucky to have managed the check-in and boarding process on our own - why keep it a secret??
The flight was comfortable, smooth, hardly any bumps even though we encountered some jetstream. The onboard entertainment could be jazzed up a little, the TV shows were old ans not much variety. The movies we ok. The staff was pleasant. The Orlando ground crew was excellent, they were pleasantand friendly. My kids and I were seated separately but the Orlando crew was able to reassign us together. The ground crew at Gatwick, UK need some work on attitude, they were not so sociable. All in all wonderful flight to and from England. I will be definitely traveling with Norse again. Ps...Norse need to work on an app for both Android and iOS.
Crew at airport who completed boarding were incredibly and blatantly rude and unhelpful. 0/10 customer service. I was going to upgrade my seat to first class and upon asking, I was met with an awful attitude so I changed my mind.
Boarding was a disaster. 2 hours in line to get boarding passes and we had no luggage to check in. Coffee was $4 so is water. 11 and a half hour’s flight and food was not included. You could purchase the food but it was complete garbage, This is worse than spirit airline. Never again
Boarding was as fast and efficient as possible. The flight crew were amazing and extremely friendly. We enjoyed our flight.
Very bed boarding, there was overbooked and make a lot of problems and noises
There was a problem in the luggage because there were not porters
On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.
The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.
First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.
The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing
Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5