Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.
I guess just the food, but besides, amazing experience flying with swiss
Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
They went out of their way. It was very clean and friendly.
I was pleasantly surprised with the whole experience. Thank you
There were multiple delays and the food was poor. Better food.
My wife was struggling to walk, due to a very sore leg, and they had wheelchairs and pleasant assistants at every step of the way, whisking us around long lines at TSA, Passport Control, Boarding, and Customs. Even a special Boarding Bus that lifted us right up to door level on the airplane out on the tarmac. Slightly less effective arriving in Detroit, where we had to walk down the stairway, walk to a bus, and find our way into the terminal, where the assistance started up again. Meals, drinks and snacks were excellent, as was the variety of entertainment, with nice screens right on the backs of the seats. Complimentary blankets and pillows for everyone. Pleasant, considerate flight attendants, generous with the drinks and snacks. All-around class act.
Flight delayed for 90 minutes with no explanation, seat very uncomfortable almost like there was no cushion in it, no power at seat for 10 hour flight, had to use plug in headphones for entertainment system. Crew was great
Lufthansa flights were great. United flight from houston to Frankfurt had very small seats with almost no space
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
Twenty-four hours before our flight we wanted to check in online, but was unable to do this, so we walked over to the airport. We were still unable to do it, but it ended up not being a problem doing it that day. One of the women in our group wanted to check two bags, but was unable to do it, but they then let her take the smaller bag with her into the cabin and didn't charge her for that extra bag.
Must deplane and take bus in Frankfurt. A big hassle.
Really bad airline, they treat you like you would be treated on a budget airline.
The smoothest boarding, courteous and experienced attendants, comfort and food/drinks I have ever experienced flying Economy on any airline! It made a 12 hour flight no burden at all - Thankyou Lufthansa!
Everything great. Just didn’t get my checked bag. Never left Berlin
This airline is the cheapest airline I ever seen I had to pay for my seat and it wasn't even same isle with my husband They charge for everything very rude crew All they think is to sell Who care about customer service just sell you tea coffee water etc.
Average price | Average duration | |
---|---|---|
Flights | 2h 50m | |
Buses | $98 | 15h 27m |