More information is needed on travel Requirements in the check in website
More information is needed on travel Requirements in the check in website
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
Avianca flights to Galapagos and back and well organized and on time.
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
They could offer free food and drink like other international flights.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
Flight attendants to show up on time, offer drinks and food.
Terrible… missed our flight due to ridiculously long time to go thru baggage check-in!
My experience was above excellent!!!! First the lady that pushed me in the wheelchair to the gate was outstanding!!! Then the ladies at the gate went over and beyond, by helping me fill out the immigration form! I would not have been able to get to Guatemala without their help!!! God bless them all! They were amazing 🙏❤️🙏
They sure know how to make you feel like you're packed into a sardine can. Most uncomfortable seat you imagine.
Flight was delayed 2+ hours missed a concert because of it…
Small water and small chips 10 dollars is insane. Pluse almost 200 for a carry on and luggage also crazy. Otherwise was on time that's good
thy don't even ofer water we have to buy it for $4.49 and paid for our cary on bags $100 each we never will fly in this company again.
Only inflight purchases for food and water. Nothing comes with ticket price. Have to purchase bags, food...
Changing flights days after confirming an itenerary and moving a connecting flight to the next day which resulted in the layover extending from 2hrs to 10 hrs was a great inconvienience and burden to passenger
Arrived Ft Lauderdale waited 90 minutes for plane to park so nearly missed my connection and no luggage as it was lost. My worst flight experience in 50 years of flying.
No water for handwashing and they charged $5 for water. Spirit up-charges for every little thing and the planes themselves are old and nauseating.
San Salvador (undefined)El Salvador
Punta Cana (PUJ)Dominican Republic