Book Avis car rentals in Lancaster

Reviews for Avis in Lancaster

Recent reviews

Traveler rating

Wonderful

2579

Very good

900

Good

126

Okay

546

Fair

99

Mediocre

0

Poor

2857

2.0

I tried 4 different cars because each car had an issue. Two cars reeked of smoke, one had a smashed in back fender, and the last had sand and trash all over the floor board including 11 used water and soda bottles strewn around the interior of the car. The Avis agents were accommodating in switching cars but it was a terrible experience having to walk back and forth to the counter and car each time. It took over an hour to finally get into a car. They also didn’t escalate to a manager until I asked for one when we pulled the car up to show them all of the trash. The manager was very friendly and helpful. He apologized for the trouble. The return was challenging as well. The signage was poorly done. I parked in one of the designated return spots and followed signs up 8 flights of stairs to the rooftop to find that I had been misdirected. I walked back downstairs and ultimately found the return desk on the ground floor. The agent asked me where I parked and told me I had to move the car the rooftop. I told her the signs directed me to park in the designated spots side the garage which were clearly marked as Avis return spots but she insisted I move and that the car was now late. She said the signs were wrong and need to be removed. When I expressed displeasure with the poor signage and waste of time the agent told me I could call customer service. I had to go back upstairs and drive the car all the way to the top of the garage. The process was inefficient and frustrating.Reviewed May 24 2024

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10.0

The process to get the car was fast, easy. Customer service was very professional, friendly.Reviewed May 24 2024

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10.0

Very easy drop off and pick upReviewed May 23 2024

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4.0

Didn’t like the jeep … when we ordered a camryReviewed May 22 2024

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10.0

Great flexibilityReviewed May 22 2024

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2.0

Your call center is horrible. The car had a low air tire warning when we started the car. We filled up with air and it kept losing air. When we tried to get assistance by calling the 1-800 number on the paperwork, all we got was a run around and no one seemed to know the answer. They asked me to call back the next day when the rental car location was open. When I called, they advised me to call the number of the actual location. When I called that number I got the call center AGAIN. I finally brought the vehicle back and they stated they were cleaning a car for me to take. After sitting for almost an hour and checking with them several times, the person who was cleaning the vehicle had left for the day. Nothing like spending your valuable vacation time sitting in a rental car place. I am thoroughly disappointed and will not be using Avis/Budget again.Reviewed May 20 2024

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2.0

Deceptive pricingReviewed May 20 2024

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8.0

Great customer service but long wsit time to pick up car.Reviewed May 19 2024

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2.0

Terrible!! Second time trying to book with them. First time they lost the reservation they said it wasn’t in the system so we had to search for another company on the spot- this time they completely changed the price when we arrived and they said since we booked on the American website our deposit will be the whole value of the car! So they wanted to put a hold of 10,000€ on our Visa which is ridiculous! And they were very rude about it and didn’t offer us any better option and we had to walk around searching for another company at the airport and we found one with a reasonable deposit! We will NEVER book with Avis again.Reviewed May 19 2024

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8.0

Fairly easyReviewed May 18 2024

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2.0

We were unable to pick up the car that we reserved because it was not available when we got there. There were no cars in our class available and their only option was to rent us a larger car for a larger price. We canceled our rental and will likely not be using Avis or kayak again. It was a very unfortunate experience.Reviewed May 17 2024

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10.0

Isak's customer service was exceptional. When I told him it was my first time driving an electric car, he told me how I could charge it. He even hotspotted his cell phone so I could use his data to download the app required to use public charging stations. Unfortunately, some of his information about charging stations was incorrect, such as every gas station has them. I went to 3 Uno-X gas stations, as recommended by him so I could use my credit card to pay instead of the app, and none of them had charging stations. It was a bit difficult for me to exit the car rental parkade and find the correct drop-off spots, but that may be due to my lack of experience with European parkades.Reviewed May 17 2024

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• How much does it cost to rent a car from Avis in Lancaster?

  On average a rental car from Avis in Lancaster costs $60 per day.

• What is the most popular rental car from Avis in Lancaster?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Avis in Lancaster.

• How many car rental locations does Avis have in Lancaster?

  Avis has 0 rental locations in Lancaster. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Lancaster airport (LNS)?

  No (According to our data)

• Does Avis offer shuttle or airport pick-up services from Lancaster airport (LNS)?

  Yes