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2 locations in Berkeley
Filters
Reviews
2.0 Poor
Apr 2024
6.0 Okay
Feb 2024
10.0 Wonderful
Mar 2021
Cons:
Nothing10.0 Wonderful
Aug 2020
Pros:
Super easyCons:
A hybrid2.0 Poor
Jul 2020
Cons:
I got a text from Enterprise saying that there were no cars available from the location that was closest to me. Even though I reserved it through Kayak stating that the car that I reserved was available. Sucks. I canceled the reservation, went elsewhere.7.6 Good
Jul 2019
Pros:
I liked the car and that I could drop it off on SundayCons:
I found some items in the car that were left from the previous personOne location in Berkeley
Filters
Reviews
10.0 Wonderful
Jan 2021
Pros:
Yes2.0 Poor
Oct 2020
Pros:
Nothing. Told me they didn’t haven’t care.Cons:
Not being extremely rude, and announce they have the right to cancel my reservation at Hertz if they don’t have cars even though it said they do online. Multiple other car agencies said they do not have cars available. Hertz said they did and the man at the desk was very rude and unhelpful.2.0 Poor
Aug 2020
Cons:
Poor poor poor. Everything is poor.4.0 Mediocre
Jul 2019
Pros:
Absolutely nothing was positive about this experience.Cons:
The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.2.0 Poor
Mar 2019
Pros:
NothingCons:
Everything4.0 Mediocre
Nov 2018
Cons:
I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.2 locations in Berkeley
Filters
Reviews
10.0 Wonderful
Jun 2019
Pros:
Friendly service, nice vehicles10.0 Wonderful
Jun 2018
Pros:
Service at the location was excellent. Vehicle was excellent.6.4 Okay
Apr 2017
Cons:
We called corporate office to extend reservation, and they said we were all set. We had our doubts because the girl my boyfriend talked to seemed confused. When we called the local drop off location, the next day. they said they had no extension on file and charged us a late fee.10.0 Wonderful
Apr 2017
Pros:
The staff upon pickup were very good. The car was clean and in good condition.Cons:
Returning was slow as there was only one employee who was staffing the desk, washing cars, and moving cars around the lot. This seems unfair both on the employee and customers waiting.2.0 Poor
Aug 2016
Cons:
I was not made aware that a credit card was needed for rentals nor that a soft credit report would be pulled.10.0 Wonderful
Feb 2016
Pros:
Very nice proprietor. Very nice car (upgrade from what I'd reserved). Helpful orienting me to car controls.Cons:
Nothing I didn't like but I wish they didn't close so early on Saturday. Had to pay for an extra day because I couldn't get back from my trip by 1:00 PM and there was no option to leave the car and the keys.