Beautiful 100 Room Interior Corridor Property - Convenient to all area attractions including all High Country Ski Resorts and Golf Courses - Tweetsie Railroad, Grandfather Mountain, Blue Ridge Parkway, Appalachian State University and more - Free Continental Breakfast - Two Elevators - Large Indoor Pool - All Rooms feature Free High Speed Internet, Microwave and Refrigerator, Hairdryer, Iron and Ironing Board - Free Local and Toll Free Telephone Calls. Cxl policy CC Gte 6pm weekdays and CC Gte 24h6pm on Fri and Sat. Sorry, no pets allowed.
The room had pretty much anything I would have wanted for a short stay. Management was very accommodating in getting me checked in and checking out (I overslept). I have stayed here on previous trips. Always got the Queen room before.
The carpet looked stained and dirty. Heating and A/C unit did not work well and was very noisy. It sounded like the jet engine of an airplane warming up. Obviously got the same "bad" King room as mentioned by "Nov. 28, 2015" quest.
good location not too expensive
lots of hair in the tub and bathroom floor pool not working - being cleaned? on a Friday and Saturday? couldn't get the room we booked (king) because the heat wasn't working properly but none of the 5 people working at the front desk seemed to really know what the problem was. They offered us extra blankets and said we could move to another room if we got cold. We chose another room but it was a queen room. No offer of compensation. New room was on first floor beside the busy highway.
I booked a non-smoking room. At check-in, after I paid and right before I was handed the key, I was told I would be given a smoking room, with no other options available.
The staff was friendly. The computers didn't work, apparently.
Old diaper in the trash from the previous guest
The staff was very professional and pleasant. The breakfast area was clean and well stocked. Close to town and decent parking area.
The toilet seat cover was cracked with a failed repair attempt. The shower curtain would not stay closed due to sagging rod. The shower head made a loud squealing sound. The bathroom wallpaper was peeling and moldy. The mattress was old and uncomfortable, The internet went out twice in 2 days. There was nowhere to plug in the coffee maker so it had to be moved to use. The carpet needs to be replaced, as does the A/C (it worked, though). The towels were tiny and worn. The message light on the phone flashed continuously.
Ease of access to everything .
The pool temperature needs to be warmer, and the breakfast needs to be larger to accommodate more people.
Staff were very friendly and helpful
The sink was clogged and would not drain. Room smelled musty