Book Budget car rentals at Christiansted Sea Plane Base Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3838

Very good

1517

Good

193

Okay

1059

Fair

137

Mediocre

0

Poor

4542

2.0

The experience was terrible. I reserved online (easily). arrived early, got in line, and scanned the QR code as requested to expedite my checkin. After entering my DL and CC information, I received an alert on phone telling me my reservation was confirmed and the pickup counter was Fast Break. What wa “Fastbreak?” I inquired and was told it’s a location across the parking lot and J could just pick up my car. I left the line and lugged my luggage across a very cracked and potholed parking lot with no walkway to FastBreak where the receptionist was extremely rude and told me I did not have a reservation. I showed her the message I received. She said I needed a number which I did not have. She told me to essentially help myself. I eventually found out I was at the wrong counter and I had no Fastbreak Number. I had no idea what that was but she refused to help me or even tell me what Fastbreak was even when I asked for an explanation. I would not have left my place in line if I had not received the notice in my phone. I went back to the Budget counter (note I had family in tow, with lots of luggage) across the broken parking lot, back to the line I had left, now twice as long (4 times as long as I was midway through the previous line). After over an hour, I finally picked up my car. Overall the pick up facility was in terrible shape. Only the lady who check me out as I drove off the parking lot offered a greeting and smile. There is no customer service elsewhere at the LAX location - everyone there seemed to either hate the customers or their job or both. The random erroneous email telling me to pick up at Fastbreak was a terrible idea for whoever put that in place. Also the bathroom is in terrible shape. The door is extremely damaged and nicked all over. The lady at the Miramar location where I dropped off the car was very sweet despite being terribly busy as a one man show for the location. Overall the electirc car was new, drove well. The outside was dirty (it had just rained, but the interior was clean. The price was great. I noticed during pickup at the airport, 6 shuttles from Alamo/Enterpise passed by before one old dirty bus from Budget came. (Note I had the same price offer from multiple car rental companies when I was booking and purposely picked Budget!) The shuttle driver was nice and appreciative of the tip I gave him. I recall telling myself multiple times during the experience, in the future, as long as I have other options, I would never choose Budget again. It was a very (and unnecessarily) unpleasant experience, especially after a overseas flight. I would also recommend anyone else from picking Budget, at least the LAX location. Hope this helps your team improve your operations.Reviewed May 9 2024

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8.0

Long wait for pick up and no human contact for drop off. Cost was great but cleanliness was poor, cigarette smell and dirty carpetsReviewed May 8 2024

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4.0

The deposit was way more than listed everything else was okReviewed May 8 2024

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2.0

The sellerman was not very nice and the company does not accept debit cards, in a Europe omgReviewed May 7 2024

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10.0

All was well.Reviewed May 7 2024

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2.0

Canceled the rental upon arrival worst customer service experience ever in rental service would never recommend budget againReviewed May 7 2024

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10.0

Maybe put it more clearly in the conditions that the car can only be driven in certain statesReviewed May 7 2024

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10.0

Quick & professional.Reviewed May 7 2024

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2.0

Vehicle was dirty and drive very poorly, kind a feel unsafe and I would like some type of refundReviewed May 7 2024

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4.0

There were over 50 people in line at the counter with one worker there. After waiting over an hour in line to get my car, i had to wait another 30 minutes for a car to be ready to go. The staffing was very poor and understaffed.Reviewed May 7 2024

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8.0

It took awhile to locate the car, they couldn't find it. Then we waited 25 mins in the garage because they were cleaning the car. The whole experience took over an hour.Reviewed May 7 2024

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2.0

No one at the office answers the phone despite multiple calls. In person customer service was horrendous. I will NEVER use that Budget location again.Reviewed May 7 2024

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• Where can I find Budget car rentals at Christiansted Sea Plane Base Airport?

  487 Watergut Street is the closest Budget rental location to Christiansted Sea Plane Base Airport. The telephone number for this location is +1 340 713 9289.

• Does Budget offer shuttle or airport pick-up services from Christiansted Sea Plane Base Airport (SSB)?

  No (According to our data)