Historical landmark hotel located in the heart of the theater, financial and entertainment district of downtown Buffalo. Featuring 396 recently renovated guestrooms,two unique restaurants and fitness room. Hotel is connected to the Buffalo Convention Center via climate controlled pedestrian walkway and is just steps away from First Niagara Center and Coca Cola Field for concerts and sporting events.
everything except the annoying rattling in the walls
we stayed in 2 rooms. Both had constant rattling inside the walls. Originally I thought is was small animal but found out later, on windy days, the wind finds its way in the side walls. The sound must be the wires. It was so bad we all bought earplugs for the 2nd (last) night. I informed the front desk when I checked out. They are well aware of the problem. I guess it's a common complaint but nothing they can do about it.
Staff very nice room clean cleaning service staff awesome
Clean comfortable room with very friendly staff
Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful.
Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.
Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10.
Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
We were very impressed during our stay. Right from our check in with Jimmy at the front desk to our departure, we were treated very well and were very comfortable during our stay. The restaurant was excellent as well and it was a nice treat to see the streetcar drive by every few minutes as we were enjoying our breakfast. The pool was also nice. Terrific value. Thank you very much.
I would suggest the addition of a color printer in the business area instead of just the black and white. I would also suggest having the pool area change room saunas repaired.
Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game.
Bathroom was a little cramped and dated - bathtub could use to be replaced.
Location, comfortable bed.
Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...