Rent a Land Rover in Burlington

Pick up in Burlington was great—quick and easy, friendly and helpful staff. Drop off in DC at Union Station was horrible—drove around for an hour trying to find the return location, signs were either nonexistent or just plain wrong, and later got charged for fuel because the gas tank wasn’t full due to the extra hour of driving, even though staff at the drop-off location said they would waive the charges. Even at the drop-off location, almost no staff and signs, some employee had to waive me down and told me to park in a random spot to return the car rather than a proper return lane. No way to protest charges except to fill out a random feedback form.

8.0 Very good

Oct 2023

Drop off had more paper work than I would have had with hertz or something.

1.9 Poor

Jun 2021

First of all, there were no Dollar agents at the rental service and the service was handled through Hertz. Returned the rental car one day early and they stated that there would be no refund since the transaction was made through Kayak. Extremely poor customer service.

8.0 Very good

May 2021

Pros:

Drop off was super easy.

Cons:

Line for rental car reservation pick up was long. Took almost 45 minutes to get car from counter clerk, who was working solo with a long line.

10.0 Wonderful

Apr 2021

Cons:

Price

3.6 Poor

Oct 2020

Cons:

I was charged extra fees at pick-up that I was NOT made aware of. I would have never rented from here if I knew I would end up paying DOUBLE the offered amount. The woman who tried to explain on customer service was rude. The car smelled like cigarette smoke.

Hertz

7.7

Good

75 reviews

Cleanliness

8.3

Comfort

8.0

Pick-up/Drop-off

7.8

Value for money

6.9

One location in Burlington

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Locations in Burlington

1200 Airport Drive Ste # 3

+1 802 865 4080

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:59
Sunday	08:00 - 23:59

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Reviews

8.0 Very good

Nov 2023

Good

2.0 Poor

Oct 2023

I reserved an intermediate SUV. Got email confirmation from kayak. Went to Hertz and they had reserved for me a small EV. Not big enough to fit my family. They told me if i wanted a bigger car i would have to pay more. They had no record of me requesting an intermediate SUV. They told me that I would have to talk to Kayak to get a refund. They told me they are unable to process refunds and that kayak is responsible for that. I am not sure that is true. I called hertz national customer service and they said they would refund but didnt give me a specific confirmation number. We ended up not getting the car. I still dont know if we are getting a refund

10.0 Wonderful

Nov 2021

Managers car choice was an excellent option for me. Thank you!

10.0 Wonderful

May 2021

Pros:

Upgrade

Cons:

Drop off key box at the rental return area instead of having to go into the building to return the key

2.0 Poor

May 2021

Pros:

It was great on the Burlington, VT end. The worst at the New Bern, NC end

Cons:

Got to New Bern, NC to return the car and no attendant could be found. Waited almost an hour and no one showed at the counter nor did they answer phone when I tried that. Left key and car. Receipt emailed me charged different rates than quoted thru Hertz on paperwork when car picked up. Tried calling Hertz and couldn’t get a person. Will call Credit card company to negate charges.

10.0 Wonderful

May 2021

Pros:

The service was great, so easy

Cons:

Nothing

126 travelers who rented a car in Burlington gave the car agency they used an average rating of 7.7

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