When I went to bed about 11.30 pm I found that my bed, in a twin, had a mattress that had springs broken and as a result had a very poor night's sleep. I reported the matter at Reception next morning and was assured that it would be changed without delay. In other respects the hotel was fine but this important aspect spoiled my stay.
Efficient & friendly staff
Getting to the restaurant involves going outside to another building
the residents bar 10pm - 6am
the beds were poor, the part of the hotel we stayed in was old and worn.
Hotel staff very helpful, location in the Forest of Dean
The "restaurant" facilities within the golf club really let it down and not what we expected from a country hotel - no table clothes! effectively eating in the golf club bar. Food ok but not special. It needed to be in the main hotel
Meals were good value
Service at breakfast on final day was poor, it took nearly forty minutes to get breakfast. but to be fair to them they were fully booked.