|General||24 hour front desk, Air-conditioned, No smoking, Parking (free), Pool (indoor), Safe|
|Internet||Internet, WiFi (free)|
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Good, 109 reviews across the web
|Hotel||Hotel is great. 85% of the guests liked it.|
|Service||92% found the |
|Breakfast||56% found the |
|Beds||52% didn't like the |
|Noise level||55% thought it was |
|Old/New Room||For 60%, the |
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Hotel is very easy to access from highway, and it is only 15 minutes from Grand Haven lakefront. There are two gas stations near the interstate exit and the hotel. It is very inexpensive for the area.
Cleanliness and maintenance were definitely lacking. After seeing the stained upholstery in my room I chose to avoid using the pool and hot tub. Also, rooms on the ground floor are very noisy.This is a hotel for the traveler who needs basic accommodations and does not intend to spend a lot of time in the room. The room I had contained two queen beds, neither of which was particularly comfortable. There was also a work table, a wash station with a hair dryer and small coffee pot, a microwave oven, refrigerator and an armoire that held the television set as well as drawers for clothing. There was only one electrical outlet that I could find for plugging in my laptop, and it was not anywhere near the work table. My room was on the ground floor and ...
The garbage a were not emptied...the breakfast area was a large closet and they don't seem to own vacuums.
The proximity to where I was traveling and the ease of getting on and off the expressway. I did not use the pool but it did look ok.
The grounds were somewhat unkept and the hotel needs some overall updating. It was nice to have a refrigerator in the room however there were left over bottles of water, etc. in the freezer section.
It was a hotel.
Stairwells are filthy. Breakfast was lackluster. Reservations were unnecessarily restrictive. Poor customer service.Did not allow upgrades , even though they were available, because we booked through Priceline. Two full size beds are the only typed allowed but my wife and I usually sleep on a king. Stupid policy given the availability of the room. Would have been understandable if they had other renter for the rooms. The Internet was hit and miss but mostly miss. Said something to the staff who just looked at me like I was stupid. Need to increase server capacity to handle more users. Rooms were clean but stairwells hadn't been cleaned in months, perhaps years. Breakfast room is too small for the size of the hotel and serves a minimal breakfast. Two types of cereal and one waffle iron makes for a less than satisfactory breakfast. I'm usually satisfied with hotels as being simply a place to sleep, but this place was les...
Need rollaway bed got in the past for 10 extra a night. when requested on Phone I was told 15 I thought ok price increase but when checked in girl was just going to charge 10 until mgr said no no no see there I told 15 feel I should have argued a bitwe have used in the past many times we have had no issues. I do think I will check around a little bit more for other deals in area.
location was good. The desk clerk recommended 'Sam's Joint' for food, and it was awesome.
stale odor when we first got in, putting on the air conditioner and a few sprays of perfume helped. The carpet was wet under the sink. Would have been nice to have fruit for the breakfast, but hey, it was free.
The pool was great and the staff was very helpfull.
Need a little work on curb appeal. I work in the apartment industry. To make things sell better you need the first impression . Over all it was great.Just what I said. It needs a little work on curb appeal. It was very clean and the staff was great. I would stay again.
It was a nice room. Smelled a little funny. Staff very nice& helpful
Nonice & clean. Liked the pool. Staff very friendly.
Outdated room and the bed was not comfortableLocation was not close to anything but a strip mall, the hotel was outdated and the beds were not comfortable, hard as rocks.