We had a wonderful experience. Loved the full kitchen, the patio, the fireplace, the fire pit, the amazing hot breakfasts, but especially the staff. They were so helpful and friendly! To be remembered !
Probably the only thing that was a problem was it did not appear that bothTVs on the gym treadmills were working. My sis & I wanted to exercise together. Also could not get a decent TV guide in the room. But overall those issues were not a big deal to
The staff was very, very nice and helpful. My room was better than expected. The smell was nice.
No indoor pool
The room setup and the staff
The pool being outdoors
Great room; friendly staff
The area around the hotel is criss-crossed with many highways and roads providing access to a large mall and numerous neighboring shops, hotels, and businesses.It would be SUPER helpful to guests if a local map could be made available at the front desk.
We loved the service. The staff were kind and courteous. The breakfast buffett was plentiful and delicous. We would stay here again. The rooms contained all the necessary dishware, pots and cutlerly. A DISHWASHER! Great for families.
The rooms need a dehumidifier. More towel bars would have been great in the bathroom as well. The shower should have a mini clothesline installed would be perfect for hanging wet swimwear.
The rooms are amazing, great breakfast, basketball, tennis, outdoor pool areas all well maintained
Loved the full kitchen in the suite, the pool, breakfast, and the friendliness of the staff.
Not sure I'd change a thing. Great job!
Good and wide variety of breakfast.
Location is in the very busy intersection.
Location and nice breakfast
Parking was horrible, rooms weren't clean for the star level
Great central location, friendly staff.
Rooms need to be updated and better maintained (including tile, woodwork, drapes and furniture).
Great continental breakfast, large bathrooms.
Uncomfortable bed, dated furniture/kitchen
Reached the hotel late post the midnight. Greeted and checked in well. Breakfast was great and staff was accommodating for late check out request.
Requested a 2 bed suite - were provided one but the room had not been completely cleaned. Bathroom was still not clean and dirty towels from previous guest were on the floor. Newer towels were not in place and missing toiletries.
I thought the staff was very friendly and courteous. My room was very clean and tidy. Met expectations and above in those areas. Also the outside common areas were very well mantained.
The bed was uncomfortable. The pillows and blankets were lovely but the mattress was not comfortable and seemed old. The decor could have been updated but my overall experience was great except for the mattress issue.
Convenient location. Large living area. Nice kitchen facilities.
The water heater is small in the room, thus there was not enough hot water for my wife and I have a bath in the room when we got back at midnight. The room is old and smells bad. They are not much careful in cleaning the room. Had to reclean the bathroom.
The breakfast was good
It didn't have an indoor pool.
I really enjoyed my stay. The room was very comfortable and the staff was courteous and helpful. Free breakfast was good. TV in living area didn't work but this wasn't a big deal for me. Unfortunately, I never did ask that it be fixed. The price seemed very reasonable.
We have stayed at this Residence Inn every year for the past seven or eight years, staying for three nights each time. The rooms are very clean and spacious, especially the bi-level penthouse suites. There are three phones and televisions, a full kitchen, a fireplace and TWO bathrooms, which come in handy when you are traveling with a family. If you are not familiar with this Residence Inn, there are 8 units per building. We have never had ''noisy neighbors'' and can hardly hear when others come and go out of the building. The rooms were all updated a couple of years ago and don't resemble typical hotel rooms. The rooms look more like someone's home, and it is easy for us to feel at home when we stay here. The breakfast is adequate; not a gourmet meal by any means, but there are plenty of choices and we alll always can find what we want to eat. We've used the free internet. The buildings are all secure-you have to have a key to get into your building, so there aren't any others roaming through your hallways. The beds are comfortable, and since they renovated, the living room furniture is too. The location is convenient-it only takes a few minutes to get to Mall Of America, the HHH Metrodome, or the Vikings' Winter Park, which is just down the street. It is fairly close to Eden Prairie Center Mall, which usually has nearly everything we want to shop for. About the only negatives would be that the pool is an outdoor one and there is no hot tub. If they were to move the pool indoors and add a hot tub, this place would be the perfect home away from home.
I have stayed in many residence inns this one was not up to the others standards ,not terrible just not that good. very dissapointing breakfast and always the same not like the others that have always been very good.