Rent a Subaru in Fredericksburg

Arrived at rental location to be notified that, after booking a car online, there were no cars available for rent so I asked if they could cancel my reservation and the lady who was pretty nice, had said that the system wouldn’t allow her to cancel since it was 6 minutes after pick up time however I was there before pick up. I was just waiting in line. Anyway, I ended up getting charged for 1 day of having the car even though they weren’t able to provide me a car!!!

2.0 Poor

Oct 2022

They never called me. I get to the location. They don’t have my vehicle. They forgot to inform me. I missed my flight so I had to drive down. Which I was trying to avoid. I was late to my sons birthday. You guys need to compensate me. I am livid. This is ridiculous. The ball was dropped so hard. They even told me they would call me back with a rental and they never did. Worst experience. Never recommending

2.0 Poor

Jan 2021

Pros:

Nothing

Cons:

No car available once I got there, waste of an uber then I had to run down the street to try and make it to Enterprise before they closed. Staff seemed helpful to begin with, then just left me sitting there waiting time when they didn't have any cars. Never renting from that location again.

2.0 Poor

Jan 2021

Pros:

Easy to book

Cons:

Almost everything. I didn't have a mask and the guy behind the counter told me to go away. I was just dropped off by a uber and the nearest place selling masks was a 1 mile walk. He never offered to let me do the transaction outside. After I got in the car two minutes down the road a warning light came on indicating the car had been in an accident. I had to call HERTZ and photo the warning light so as to not be blamed for something I didn't do. When I got to the airport drop off no one was around and no sign for the key drop. I had to guess what to do and had no confirmation of an inspection of the car, just walked out assuming I did what I was supposed to do.

10.0 Wonderful

May 2019

Pros:

Great car, quick service, good price.

10.0 Wonderful

Jun 2018

Pros:

It was a perfect experience

Cons:

Nothing at all !!

Avis

7.3

Good

3 reviews

Best rated

Cleanliness

7.3

Comfort

7.3

Pick-up/Drop-off

7.3

Value for money

7.3

One location in Fredericksburg

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Locations in Fredericksburg

5077 Patriot Highway

+1 540 710 0867

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

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Reviews

2.0 Poor

Mar 2023

You let me book there when they didn't have any cars available, and since I bought the extra insurance through your website, I lost $55 for insurance I couldn't use since I didn't get any car. No one was available from your site and your help line told me that you weren't responsible for anything, including the insurance you sold me. You suck and made a horrible situation (broken down on the side of the road right before rental agencies closed) even worse. Will never use Kayak for this ever again.

37 travelers who rented a car in Fredericksburg gave the car agency they used an average rating of 5.7

Rent a Subaru in Fredericksburg

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