although the hotel location is excellent, the front desk staff is untrained well to treat with customer ,for example, my reservation paper at the hotel was missing. The hotel did not provide well drinks and fruit basket and with regards to room services response is very weak.
The hotel was very good nice and beauty
The air condition wasn't good and the Rooms were not quiet
staff were excellent and pick up service worked well and food was very good and good value for 4 star hotel
Junior Suite side room was a little small
complementary service of transfer from and to the airport. desk stuff very friendly and helpful.
*Great service from staff. *Good restaurants *Confortable rooms * Very relax and no noise.
The staff were friendly and helpful
The room in the Juniour suit was clustrophobic and wasn't worth what we paid for at all, will never stay there, it's simply unrealistically expensive
Service is superb, excellent support and welcome service. Food is also very good
staff was very cooperative & nice, the sea side view from costa suites was also amazing, the rooms looking new since the hotel just opened last year, the design of rooms is in modern style, jacuzzi in costa suites, sauna, worthful buffet breakfast,,,,,,, it is actually a five stars hotel on the see front of kuwait!!
the location wasn't correct which was provided by booking.com the GPS numbers incorrect clearly!!! I spent 1.5 Hour to finde it !!! although it's not hidden if the correct numbers given even in google maps it was wrong!!! the only significant negetive point is that they are not following the cleaners well coz I found used packed ear cotton buds in the bathroom!!! one more thing that the hotel is not providing early check-in were it is actually provided at even cheaper hotels. The price!!!