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Passenger van |
Commercial |
2 locations in Hillside
One location in Hillside
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Jan 2024
6.0 Okay
Sep 2023
8.0 Very good
Sep 2023
6.0 Okay
Oct 2022
10.0 Wonderful
May 2021
Pros:
Outside of the car was not cleaned at all. Makes it difficult to check for dents and nicks.Cons:
clear the exterior of the carOne location in Hillside
Filters
Reviews
6.4 Okay
Oct 2019
Cons:
Pickup process is terrible10.0 Wonderful
Oct 2019
Pros:
The woman who worked with me at the counter could not have been nicer. The car was literally right around the corner and ready to goCons:
It took forever to get to the car rental counter at Newark! Like 30+ minutes8.0 Very good
Sep 2019
Pros:
Easy drop-off, nice carCons:
Not the friendliest staff at pick-up or drop-off, tires needed air8.0 Very good
Sep 2019
Pros:
Yes. Staff was friendly and drop off was easy.Cons:
It was pretty good2.8 Poor
Sep 2019
Pros:
I was able to get a car same dayCons:
Just about everything. First car had rock damage to the windshield and I was asked to sign off on the existing damage to the car prior to inspecting. The entire facility is trashy and dirty. The worst part is the EZpass charge. Because of the EZpass charge alone, I will not rent from advantage again5.6 Fair
Sep 2019
Cons:
Old car 50k miles with strange smellOne location in Hillside
Filters
Reviews
2.0 Poor
Apr 2024
9.6 Wonderful
Jul 2019
Pros:
It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.Cons:
The car didn’t have Bluetooth that was the only thing.2.0 Poor
Jun 2019
Cons:
For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles4.4 Mediocre
Feb 2019
Pros:
Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.Cons:
They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.3.6 Poor
Jul 2018
Pros:
Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.Cons:
2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!8.0 Very good
Jul 2018
Pros:
Got in and got out. Was cheap. Drop-off was simple.Cons:
Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.One location in Hillside
Filters
Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Dec 2023
10.0 Wonderful
Apr 2021
Pros:
Easy and quick access to picking up and dropping off. No hassle and very timely.4.0 Mediocre
Mar 2021
Pros:
The car was cleanCons:
Customer service10.0 Wonderful
Jan 2021
Cons:
Nothing6.0 Okay
Dec 2020
Pros:
The drop off was great. Service in Atlanta was very fast and contactless. The rental hold money was returned quickly following drop off. The car ran fine.Cons:
The car was not very clean either inside or outside upon pickup. The car was not available at the pick up time and I had to wait about 45 minutes to an hour for a vehicle to arrive that I could use. The person checking me in was not forthcoming about the amount Alamo was going to charge my card which caused unnecessary confusion during pickup. I have used Alamo before and did not have any problems when renting in other states so my family will likely rent from them again in the future. Maybe it was the ERW airport having an off day.2 locations in Hillside
Filters
Reviews
8.0 Very good
Feb 2024
2.0 Poor
Jan 2022
2.0 Poor
Mar 2021
Cons:
I made the reservation and paid in advance, only to find when arriving at the counter that I’ve been placed on a Do not rent ban. The staff at the counter could not tell me why or help me any further and made me call a customer service line, where I waited for 20 minutes on hold. Since I was in a time crunch, I had to walk away and rent with a different service. Why did Hertz not flag my account when I paid for my reservation in advance, instead of wasting my time when I was already ready to pick up the car? Who knows. I still have not been able to get through to their specific phone line to figure out why my account has been blocked, after calling multiple times. I last rented with Hertz a few months ago, and never received any notice about my account being blocked.2.0 Poor
Jun 2020
Pros:
Nothing. They cancelled the morning of the reservation and didnt even try to help find a replacement.Cons:
More friendly customer service. I realize they are struggling financially but that's no reason to abandon courteousness and caring.2.0 Poor
Dec 2018
Pros:
Counter representative was polite and nice.Cons:
Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.10.0 Wonderful
Oct 2018
Pros:
They go out of their way at each step to make the entire process smooth.One location in Hillside
One location in Hillside
One location in Hillside
Pick-up location | Hillside |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 1 |