|General||24 hour front desk, Air-conditioned, Cable or satellite TV, Complimentary breakfast, Designated smoking area, Kitchenette, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (outdoor), Safe, Storage available, Wheelchair accessible|
|Services||Business center, Laundry service|
|Internet||Internet (free), WiFi (free)|
|Policy||Pets allowed (surcharge)||Landmarks||
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|Sonesta ES Suites Houston|
free parking, free internet, free breakfast
water pressure for the shower is weak. did not enjoy my shower but other than that the place is good.
There was one person on the staff that was extremely helpful throughout my worse experience ever at any hotel. Steven was very accompdating and tried to make things better in situations that were horrible from the get go.
Priceline reserved me a smoking room for some strange reason. I absolutely despise smoke and it was hard to tolerate the room for four nights. Steven did try to find me a less smoky room but it was still gross and I will never stay there again.The hotel overrall is in a great location but it is a bit dated. When I was checking out the elevator was broken and the front desk did not offer to help with my massive amount of luggage. So I had to bring 2 suitcases, my dry cleaning, and computer bag down four flights of stairs. Then when I went to check out the printer was working so she couldn't give me a receipt in which I asked her to email it to me and guess what- I'm still waiting on it. I stay in hotels a lot and I've never had a...
Staff was great. Location was great.
Didn't like the fact that the hotel had no hot water for 2 of the 3 days we were there! We had to take cold showers all weekend. Hall on the first floor smelled like mildew.The hotel had a amazing location, walking distance from the mall. There is a shopping center right across the street. The rooms were decent. The bed was super comfortable.
Staff was awesome. Room was very clean and neat.
Room was beside elevator at front of hotel - elevator noise, lights from front. Room floor was extremely unlevel.Nice overall appearance, clean rooms, very friendly and helpful staff. Rooms adequately stocked with amenities. Dining facility looked nice (although I did not eat there). Building construction has issues. My room on the second floor had an unlevel floor. The floor sloped at least 6 inches from the foot of the bed to the head board. It was so bad, I actually turned around on the bed to remove the feeling of sleeping down hill.