Services and conveniences
Basics
Accessibility and suitability
Dining
General
Pool and spa
Bathroom
Health and safety
Media and entertainment
Things to do
Parking and transportation
Outdoor
Laundry
Family friendly
Workspace
Bedroom
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique amenities?
The hotel offers an indoor/outdoor pool, two separate hot tubs, and a restaurant with amazing food. Additionally, there are conference rooms, a huge parking lot, and a free shuttle service.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for being very clean, with immaculate rooms and property. However, some guests mentioned issues with mildewed and dirty showers and bathrooms.
What practical information should I know about parking?
The hotel provides a huge parking lot, and parking is free for guests. Additionally, there is a designated area for walking pets.
What can I expect from the hotel's customer service?
Guests have highlighted the friendliness and helpfulness of the staff, particularly mentioning specific staff members like Alexis, Tina, Cory, Ashley, Jeff, and Precious. However, some guests have mentioned issues with slow computers and understaffing during peak times.
When is the best time to visit the hotel?
The high season is in March, and the low season is in July. It's important to note that during the low season, some amenities like the gym may be closed for remodeling.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
July is mentioned as the low season, so if you prefer quieter periods, this might be a good time to visit.
Take Advantage of the Free Shuttle Service
The hotel offers a free shuttle service, which can be convenient for getting around the area without having to worry about parking.
Check for Room Type Accuracy
Some guests mentioned discrepancies between the room type reserved and the actual room received, so it's advisable to double-check this with the hotel before arrival.
Pet-Friendly Accommodation
If traveling with pets, it's worth noting that the hotel is pet-friendly, but some guests mentioned issues with pet dander in certain rooms, so it may be helpful to request a room that is pet-free if you have allergies.
Verify Breakfast Inclusions
If you expect breakfast to be included, it's advisable to confirm this with the hotel in advance to avoid any misunderstandings at check-in.
Be Mindful of High Prices
Some guests found the on-site restaurant to be pricey, so exploring dining options in the nearby area might be a good alternative.
Confirm Hot Tub Availability
If the hot tub is an important amenity for your stay, it's recommended to confirm its operational status with the hotel in advance, as some guests mentioned it being out of order.
Consider Noise Levels
During peak times, the hotel can get busy, especially with events like basketball tournaments, so if you prefer a quieter stay, it's advisable to check for any upcoming events during your planned visit.
Accessibility Consideration
If mobility is a concern, it's recommended to request a room closer to the main facilities, as some guests mentioned long walks to their rooms.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | September | $140 | $143 |
Cheapest month to stay with an average 24% drop in price. | Most expensive month to stay with an average 107% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.9 | 9.9 mi | Knoxville McGhee Tyson | 9.5 mi |
