The room and common areas were well appointed and very clean. The staff were all very pleasant and helpful. We used the shuttle to the airport and it was on time and actually only a five minute trip.
Although there were many choices, the breakfast was what you would expect for a chain hotel. Good, but not great.
Staff pleasant, large clean nicely furnished rooms, adequate breakfast, laundry room
Management of the large crowd at breakfast - timely replacement of food, lack of seating; the folding table in laundry room is under construction or repair; therefore, it made it a little more inconvenient to fold clothes
Sofa sleeper mattress looked like it was from the 80s. Disgusting. Suite was so tiny could barely move around the bed. Clean towel fell off cleaning lady's cart and opened on floor and she folded it back up and put it with the other clean towels.
the room felt like an apartment with it being sectioned off definitely gave privacy
Free breakfast and great location
Beds were comfortable
Wall paper was lifting off the walls in the halls in numerous places. The coffee in the lobby was the worst I've ever had! And I have low expectations for hotel coffee. The beakfast room was very poorly arranged, very little room to walk.
The pool area was smaller than the picture
Clean, spacious, good bed and pillows
Shower was leaky and tub seemed old, room was slightly dated.
Cramped room. Poor layout. Sharp_edged furniture.
The staff are very friendly and very attentive.
This is the second time we stayed at this hotel. Both times, we experienced noise problems with neighbors in the early morning hours (1:00 - 2:00 a.m.) Running in the halls, noise in the halls, yelling and fighting in the room next to us. 3-star???
the staff were friendly.
No restaurants in walking distance
Clean, Quiet, good breakfast, friendly at front desk
Room was a little smaller than expected for a suite
The size and layout of the room
Location and staff and breakfast.
Hot tub not working at pool but water was hot.
Very modern, rooms very nice.
Breakfast was not up to pare, eggs cold, meat over cooked and cold.
Microwave,fridge and coffee
Thin walls and ceilings.
The location was great. Room was nice and cozy.
a few cracks in the walls, some of the interior decor needs to be updated. wall paper in the halls were falling off and the ice machine vending area on the 2nd floor was empty. had to go to another floor for ice.
First room had a malfunctioning smoke detectors Room changed. Second room toilet tank lid was in pieces with a hammer sitting on it. Offer to change room but now 1 am to tired to keep walking back and forth.
location and price
not up to usual Marriott quality. badly needs remodeling inside
Breakfast - serves hot breakfast
Indoor pool is too cold for kids and grown ups. The water was muggy and there's always no towel available. The hot tub is too uncomfortably hot! We can't wiin!
Great location. The room/suite was spacious and nicely decorated. The microwave and fridge was a great plus!
Unfortunately, after a long day visiting an ill family member, we were kept up all night by a jumping and running child in the room above us.
There was major structural damage in the bathroom. Cracked walls
The price only because I thought That I was getting a great rate in which I really didn't.
It needs inprovement in the rooms.
THE PRICE FOR WHAT YOU OFFER
YOU ONLY HAD (1) TOWEL FOR TAKING A SHOWER OR BATH. HAD TO TRY A FEW TIMES TO GET THE KEY CARD TO WORK AND ONLY ONE WORK. HAD TO GO TOANOTHER FLOOR TO GET ICE.
The staff was very friendly
This hotel is very out dated! It is the worst Springhill suites I've ever seen. The rooms remind me of an old highway motel. Not up to the standard's of a 3 1/2 star hotel in it's category. The hotel is also tucked away and almost hidden!
Breakfast was nice and the hotel is convenient to the airport. The morning staff was helpful and friendly.
We paid to park at the hotel while we traveled and waited over an hour for shuttle pick up when we returned to BWI. I will not park there in the future. The room looked a bit run down.
The registration associate was rude and not helpful.
Staff was excellent, breakfast great!
The obvious earthquake damage was a bit freakish
It was mediocre
The manager was rude and unfriendly, took us 40 min to get our room
Itbhas bugs in room. Staff wasn't professional at there job or helpful
the room was spacious.
the staff, food service, the bathroom was flooded.
Complementary breakfast is not bad.
Rooms poorly furnished. Motel level appliances. Disposable paper plates and plastic forks and knives.
Staff was terrible. The room was dirty and a mess when I walked in. I was charged $20.00 for nothing. I am fighting the charge with my credit card company.
Unfriendly staff. The hotel had the shuttle-bus driver checking me in....he had no clue as to what or how to check hotel guests into their rooms. I am sure that I would NOT recommend staying here again.
only the location
yes the room they gave us the bed had bugs flying around it and twice they had fire alarm going off in strange hours witch was false alarm nobody said sorry no body did anything to make my stay pleasant it was just awful experience
Not as good as some other BWI hotels -- but more expensive.
Excellent accommodations. Shuttle left when they said the would. They kept the breakfast buffet supplied even with pretty heavy crowds. Room and service met all our expectations. Recommendation: No luggage space on hotel shuttle. With heavy airport traffic a different style of shuttle would be beneficial so folks didn't have to use a seat for their bags or attempt to hold them on their lap.
We had 3 adults and 2 children staying together and the staff were VERY accomodating! Extra Towels, Mic, Ref, and sink! 2 TVs. Elevators!
Stay here, you won't be disappointed. Everything was great...beds, room, breakfast, location...everything. SAFE.
Great hotel, you can even make your own waffles. Extremely comfortable beds with pillow top mattresses.
My kids loved this hotel. Breakfast includes make your own waffles. 3 sinks which was great.Close to the airport, downtown Baltimore and great for a place to stay while traveling up and down 95.
This is a great hotel, easy to get to, great set up in the room, 3 sinks, pillow top beds, great breakfast-make your own waffles!!!
We arrived earlier than anticipated and were just going to ask for directions to DC to kill some time. Not only did they give us great directions to DC, they also checked us in at 10:00am. The staff was extremely friendly and helpful. Great location from the city (Oriole Park). Excellent continental breakfast the next morning. We would DEFINITELY stay here again! Thanks!