Beds and pi;ows were very comfortable
the hotel was very clean and comfortable with helpful and polite staff. the restaurant had a reasonably priced menu where we had a lovely dinner.
found room cold at times
Quiet rooms, good location only 5 minutes from Tube station Tower Hill, near the City of London. Good value for money
Poor English-language capabilities of some reception staff
The location of the hotel near London City.
The low levell of price for money. 3* service for 5* price it is not what I would expect making my reservation through booking.com
IT WAS VERY QUIET, CLEAN AND HAD COFFE SERVICE IN THE ROOMS VERY GOOD TV ROOM VERY SPACIOUS
Clean rooms, friendly and effiicient service.
The staff were extremely helpful.
Lack of food facilities - it was the week they opened so not quite up to speed
Close to the station The staff were friendly and tried to be helpful, but not being native English speakers meant that with the problem I had, they had difficulty dealing with it.
There was no hotel information in the room, or local take-aways etc, so when I arrived late there was nowhere or way I could access food