|General||24 hour front desk, ATM on-site, Bar/Lounge, Express check out, Parking (free), Pool (indoor), Restaurant, Room service|
|Services||A/V equipment rental, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet (free), WiFi (free)|
Good, 355 reviews across the web
|Service||91% found the |
|Breakfast||85% found the |
|Restaurant Prices||100% were |
|Room Cleanliness||51% said |
|Noise Level||75% thought it was |
|Hotel Building||Terrible building. Criticized by 72% of the guests.|
|Hotel Cleanliness||59% thought |
|Read all reviews from Travelocity|
|Read all reviews from Priceline|
good value for price
'revovated' means cosmetic work
I asked for a non-smoking room and the minute I walked into the room I could smell the smoke. When I expressed my dissatisfaction I was informed that in the city of London, 10% of hotel rooms can be for smoking. All my clothes stunk of smoke.I had asked for a renovated room as I had seen other review pictures that were horrible. I was given a room with new renovated bathroom tiles. The toilet leaked by the flange and it took me two days to realize it wasn't my kid's shower water getting the floor wet - flushing the toilet had this effect. The pool was gloomy and the pool deck tiles were dangerous as they were very slippery. There was no place to change except to walk through the treadmill room to the washroom that had also seen better days. The picture of the pool on the website did not resemble the actual pool - either the picture was of the hotel when it was first built or there was too much photo touch up - overall considered misadvertising in my opinion...
The area it was situated in.
It is very rundown and out of date. The wallpaper is peeling and carpet is rippling. It needs a major overhaul.This hotel is very rundown. It was rated a 3 star. It is more like a 1 star. There was a snow storm that had hit London during the night. While it was unexpected, I don't think it is asking too much to have at least the sidewalks cleared and salted by 9am. Nothing was done. No one was outside even attempting to clear snow. This hotel was a big disappointment. We have never had a bad experience using Priceline before. This hotel was the worst we have ever booked.
It smelled like smoke and was very outdated. he walls are paper thin.
starting to look a bit run down. Wrinkles in the carpet in the hall and wallpaper was starting to peel on the seams in our room
This hotel was filthy and in terrible condition. Even the towels were dirty.Please for your health skip this one.
Room was dirty and there was no complimentary breakfast. I've stayed in a lot of 3 stars (via priceline), this should be a 2 star. I'm really disappointed with Priceline.
The hot breakfast buffet had fresh fruit salad, awesome scrambled eggs, sausage and bacon and one can't forget the very best cinammon buns! The waitress was pleasant and quick with the coffee refills. Desk staff was very professional and helpful.
Side doors not key-activated, poor security. Partiers outside smoking drugs. Smoking section causes smell to carry down the halls. On previous stay, told us the complimentary breakfast was not for Priceline members but honored it next stay when asked.Overall, you get what you pay for but this is not a true 3 star hotel as one would expect due to the rating on Priceline. I would give it a 2 1/2 star only. The hotel is in disrepair and due to theft of bathtub plugs, one has to ask the front desk for one if there isn't one in the room according to staff. Hotel was fairly clean but staff must pay more attention to bathtub due to hair. One room did not have a shower cap and the next one did. D...
Location to our destination. Only half hour to our final destination.
The hockey team kids playing hockey in the hallways. I had to call the front desk at 10:30pm , and front desk came down and got the kids into their rooms. That was greatly appreciated. We had an early morning to get to our destination.Front desk staff was very friendly and helpful. We left early as mentioned above and we just confirmed with front desk, and we left door cards in room. We would go back for a short stay. We did not go in to the pool.