Rooms are pretty large and clean. Situated in shopping district, 3 minutes from the lake and 10 minutes from the main station and convention center. Design is very easy, but everything you need for regular staying you may find. It seems that rooms were renovated a short time ago
room is clean, very good location ,the staff is very helpful.
very small room and Poor breakfast
Home- like atmosphere.Small but clean room.Good breakfast.Free internet access in the lobby. Great location- walking distance to station, shops, museums and concert hall.
The timings for room cleaning were irregular. One day they came too early in the morning and another day too late in the afternoon. Twice when I had the "Do not disturb" sign on the door they just left clean towels in the bag, instead of coming by later when the sign was not on the door.
The rooms were really clean - nice new furniture (we were in the Ambassadors part of the hotel). Staff very helpful to us and children (though did not see any other children staying there). Library shelves on each floor, where you can take a book and replace with one of your own - nice touch. Fantastic location just a couple of minutes from the Glacier garden, panorama and lion monument, and from the shops. Also a very short walk to the lake. We managed to walk to the station with heavy bags and children in about 15-20 mins.
Not really - the breakfast did not have a hot option, and the room was a bit cramped, but all that was fine with us. Like everything in Switzerland, it was incredibly expensive, though.
Very good location near market area and near to lake, not too far from city train station.
Several: promised Wi-fi was not working. The staff needed to be reminded everytime to refill finished items in the continental breakfast and everyday there was a curt "I don't have" for some basic item like slice bread or boiled eggs. The family room for 4 was too crowded.
the cleaniness and warmth of rooms. Very clean bathroom and bedsheets and fresh towels everyday... it is wat i like the most when i m travelling
i would have liked to have bathroom shampoos and soaps...they didnt supply anything to wash with... nowdays its difficult to take liquid when travelling and soo we were stuck. we had to run to the nearest shops for it. maybe thats something thet should look into it
We found the location to be excellent; it really allowed us to see old town at our convenience, without having to either drive and park our car or take public transportation. The restauant, Lapin, was outstanding, with not only wonderful selections for eating but a great wine list (not extensive, but a great variety). This is a basic hotel, old with a lot of history.
YES!!! We had to leave to continue our vacation.
5 minutes from Luzern railway station
Traffic can be very loud with an open window (no problem if closed), at least in a corner room