The location was great--easy walking distance to the many beautiful sights. The breakfast was outstanding--the best croissants and pastries on our entire trip.
Our room was noisy; we could hear people talking and laughing until early morning hours. Also, I didn't like the street cleaners doing their job around 6:00 am each morning.
The staff was very helpful and spoke excellent english. The hotel is in a great location to explore Lucerne.
Great location, the river is a few steps away from the hotel, the rooms are nice, the staff are really really wonderful they go out of their way to make your visit as wonderful as possible. I recommend this hotel.
room furniture is a little old, but still the rooms are clean.
pleasing atmosphere and great location for city visit.
rather a cramped room (with winter duvet on bed), but very friendly and helpful staff, good location, nice restaurants
Personnel at the hotel is highly professional, and nonetheless give you a warm feeling. Unexpected in Switzerland :)
the price of internet use was outrageous,I will not stay in this hotel again because of that
Location and their rooms (not all) which have beds that can fit a person of 1.9m long
Some of their rooms belong according to my rating to a 2 star hotel.
Very close to center of city, friendly personel.
Excellent service - immediate change of duvet when we said we were too hot. Good food too.
No warning that we might hit our heads in the shower - this is unacceptable - Room 204.