The Comfort Inn hotel in Mayfield Heights Cleveland East, OH is conveniently located off Interstate 271 and within walking distance to various restaurants and shopping malls, including Legacy Village and Beachwood Mall. Our hotel is near Hillcrest -Cleveland Clinic and the Laser Spine Institute. We are also located near many universities such as John Carroll, Case Western Reserve, University of Ursline and University Circle. We are within minutes from Playhouse Square, Hard Rock Casino, Wolstein Center, Rock and Roll Hall of Fame, Thistledown Racino, University Circle and North Chagrin Reservation.
Walk in, lobby and outdoors seemed nice! But as soon as we get to the front desk, someone else had to take over the check in process because the service was terrible and biting my tongue was extremely hard with how rude this lady was. We walk into our room, door has to be forced shut and the smell is gross. There's food on the carpet, stains on the sheet, grease on the remote for the 70s television, the "TV guide" more like fading piece of paper with a hundred stains, the bathroom floor was covered in hair, toilet seat was broken, walls were falling apart, and our final straw within an hour of being there was the mold all over our shower curtain! We go back to front desk where the same rude lady refused to check us out and refund our money and was trying to ignore us and help the person who had come in after us very rudely. This was by far the worst experience I've ever had and I will never be back! It's so not worth the money!
1.False advertising ..I was told smoking rooms were available when I booked room. they were not. 2. Elevator broke 2nd day. never fixed while there 3. Wallpaper coming loose in bath area 4. Microwave over dirty