The staff were so gentle and honest. We forgot a book. When we return they have it ready for us.
Everyone is very friendly and helpful. We had an issue because they said I had a room with a king sz bed, but I needed one with two beds. At the end of the mix up and until I showed them my confirmation showing 'double occupancy' room they made it right.
They were not aware of my 'double occupancy' reservation. I had to email a copy of my personal confirmation to the help desk attendant.
Breakfast hour it should extend
Friendly staff, breakfast offerings
pool was small and there were left towels everywhere.
that the rooms only had king size bed and no doubles
Staff was very friendly. Very inviting and courteous. Parking was spacious as well
No premium channels, they served eggs and patty sausage each day. The patty sausage was horrible and undercooked each day. Eggs were tasteless. Had bananas and apples but no oranges. Do not give you a itemized bill of the charges.
The hot breakfast was more toward the mexican guests as to it should have been towards all guests
Good location, attentive staff
Very poor internet connectivity speed. Breakfast was not varied, powdered, watery eggs. These two factors, which are very important to business traveler drags the overall experience way down. Hopefully my next 2.5 star stay in McAllen will not put me here
Speed of check in.
First time I turned on my TV it was fuzzy. It was fixed super fast. The hot tub jets did not work.
No fridge in hotel. No soft drinks or snacks while I was there
good service and attention