Basics
Dining
Services and conveniences
Parking and transportation
Bathroom
Laundry
General
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's location?
The hotel is located in the heart of Melbourne's CBD, offering easy access to shopping, dining, and transportation. It's within walking distance of popular attractions like Federation Square, Old Melbourne Gaol, and the Crown Casino and Entertainment Complex.
How is the quality of the beds at the hotel?
Guests have reported comfortable beds, with some mentioning being upgraded to a king-size room and appreciating the comfort. However, a few guests noted the need for a freshen up and the discomfort of a bed made from two single beds.
What are the dining options like at the hotel?
The hotel features an on-site eatery and a cosy bar with an outdoor terrace. Additionally, there are various bars and cafés in the local area for guests to explore.
Is parking available at the hotel?
The hotel offers parking and an airport shuttle for added convenience, as mentioned by guests in their reviews.
How is the cleanliness and customer service at the hotel?
Guests have praised the hotel's cleanliness, friendly staff, and helpful customer service. However, some guests noted the need for fresh towels and milk, as well as the inconvenience of the hotel being closed for six months without prior notice.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Request a Room Servicing Card
Some guests were not informed about the need to request room servicing. It's advisable to ask for a card to indicate whether the room needs to be serviced to avoid inconvenience.
Opt for a Higher Floor
Guests on higher floors reported a quiet and peaceful stay, away from street noise. Consider requesting a room on a higher floor for a more tranquil experience.
Check for Room Upgrades
Some guests were pleasantly surprised by room upgrades. Inquire about the possibility of an upgrade during check-in for a chance to enjoy a better room.
Verify Hotel Location
Due to unexpected closures, some guests were redirected to alternate hotels. It's recommended to verify the hotel's operational status and location before arrival to avoid any inconvenience.
Explore Nearby Dining Options
The hotel's central location offers access to various dining options. Venture out to discover nearby cafes and restaurants for a diverse culinary experience.
Inquire About Window Views
Some guests mentioned a lack of natural light and views in their rooms. If natural light and views are important, consider requesting a room with a view or windows that open.
Confirm Room Servicing Policy
Due to COVID precautions, room servicing was limited. It's advisable to confirm the hotel's room servicing policy upon check-in to manage expectations.
Utilize Free Tram Access
The hotel's location provides easy access to a free tram, making it convenient to explore Melbourne's attractions. Take advantage of this complimentary transportation option for sightseeing.
Check for Noise Reduction Options
Guests reported street noise in some rooms. Consider requesting earplugs or inquiring about noise reduction options at the reception for a more peaceful stay.
Engage with Friendly Staff
Guests appreciated the helpful and friendly staff. Don't hesitate to engage with the staff for local recommendations and assistance during your stay.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 0.2 mi | Melbourne Essendon | 6.8 mi |