Hotel Casa Nova, Merida

The hotel offers a pool, spa, and indoor and outdoor pools, providing guests with a variety of relaxation options.

Yes, the hotel offers free parking and a garage for guests' convenience.

Guests can enjoy high-quality dining options, including grocery deliveries, packed lunches, and a restaurant with food delivery to guest accommodations.

The hotel ensures cleanliness with daily housekeeping, professional cleaning companies, and disinfection of high-touch surfaces between stays.

Guests can expect friendly and accommodating staff, with multilingual personnel available, and the option for early check-in upon request.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests reported missing towels and cleanliness issues in the bathrooms. It's advisable to check the room amenities upon arrival and request any missing items promptly.

Some guests experienced noise disturbances, particularly from the elevator and surrounding areas. Consider requesting a room away from potential sources of noise.

A few guests noted discrepancies between the advertised room photos and the actual rooms. It's recommended to verify the room's appearance with the hotel before booking.

Several guests mentioned issues with the pool, including cleanliness and maintenance. Before planning to use the pool, it's advisable to inquire about its current condition.

Some guests encountered issues with hot water in the showers. It's recommended to confirm the availability of consistent hot water with the hotel management.

A few guests mentioned a lack of certain amenities in the rooms, such as water glasses and chairs. Consider bringing along or inquiring about any specific amenities you may require.

Several guests reported mold in the bathrooms and air conditioning units. It's advisable to inspect the room for any signs of mold upon arrival and request a room change if necessary.

Some guests mentioned noise from the surrounding neighborhood. Consider bringing earplugs if you are sensitive to noise.

Some guests reported that the facilities did not match the advertised amenities, such as the absence of a restaurant and bar. It's advisable to verify the available facilities with the hotel before booking.