|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Gay friendly, Gift shop, Laundry facilities, No smoking, Parking (surcharge), Restaurant, Room service, Storage available, Wheelchair accessible|
|Services||Airport shuttle (surcharge), Concierge service, Laundry service|
|Internet||Internet, WiFi (free)||Landmarks||
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|Majestic South Beach Hotel|
Okay, 505 reviews across the web
|Beach||Wonderful beach. 94% of the guests loved it.|
|Distance to Beach||100% |
|Breakfast||72% found the |
|Price||Price is tolerable. Only 58% positive comments.|
|Room Cleanliness||53% said |
|Room Size||85% said |
|Hotel Building||Terrible building. 76% complained.|
|Service||66% thought the |
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The cleanliness of the room and the locationThe staff was not welcoming and had a difficult time processing our reservation though priceline. It took them about 22 minutes from when we were being seen until we were given our room keys. Though I had already paid the staff was unable to identify that on my price line email and didn't state what they were looking for until about 10 mins in and only because the wanted to charge me xxx for the room even though I told them that I had already paid and the email showed that. No apologies for the long wait, no friendly converstions about what brings us to Miami, and to make matters worst my friend just received a 65 dollar charge on his credit card in addition to the the hotel charge they already had through my card via price line. We are still trying to resolve the double charge. I'm sure its more of a majestic problem than a price line but who you work with affects how your company is viewed. :(
Not very clean and out date it, a little pain, new towels and sheets will do.Will not stay there again, there are other 2 star hotels in Miami beach that compared to this one they'll be like a five star hotel. Sheets were dirty, we had to change rooms, resort fees $12.50 a reap off, the pool is like 7 blocks away and the beach towels they give you included in the resort fees, I wouldn't dry my dog with them. They need new maid, new new towels. I've stayed in almost every hotel in ocean drive, and on this one I took my time to write the review my first one I think. People must know that this is not a hotel you can stay.
Location is awesome where is next to the south beach. The rest of are very poor.
Parking is more expensive than on the street. Staff's English is poor and hard to understand. Room is small and not clean, everything is pretty old. Wifi is not working with my iPhones and iPad. A lot of noise from the next room.Except the location, nothing is good.
The hotel was clean and convenience location
No room service available
the guy at the front deskthe guy at the front desk is so rude and took advantage of us. He tried to charge us $50 Per person, per night for anyone that came to visit us while we were there plus tax and resort fees it came out to about $120 for each person. They didnt even stay with us!! Just for coming in the front door. When we refused he told us he would pull a security video and count each person that walked in and out of the room. NOT WORTH IT! That guy is a serious joke and terrible for business. I would never stay there again even if it was the last place on earth. I would rather sleep with the bums on the beach.
The rooms were average but the staff was do helpful and welcoming.
It is a little outdated.
The location and staff were great! There is a restaurant connected to the hotel that had very good prices for food!
The bathroom was small but it still served its purpose.The location is perfect! Everything was great-food nearby, view, staff, and valet services. The only thing was the bathroom was kind of small but it still worked for me (I'm 5'4, 140lbs).
I had a mold issue. The coffee pot had a moldy fur covered coffee pod in it from a prior guest. There was also mold and mildew in the shower. I gave the coffee pot to housekeeping. They kindly cleaned and returned it. The issue was denied at check-out.I had to check-out due to mold in my room and stay elsewhere in South Beach for two nights.
Customer Service, general respect for customers.They transferred us to a different hotel, who then transferred us to yet another different hotel. Each succesive hotel was lower in quality, and the last one removed our belongings from our room while we were out (!!). Very bad form. No communication with us. They just went in and grabbed all our things, packing them up however they saw fit, and moved our belongings to the lobby. Any hotel that will do that without a simple phone call, email, text message is very bad.Their explanation was that another guest had booked for that night that they needed to accomodate. We were already in that room the previous night and had booked for multiple nights. I would never stay with this hotel again.
Location is great!
Smelled like roach spray.The location of the hotel is great. The room was nice. The service was good. There is some weird store in the basement and it also smells luke roach spray. Its kind of outdated. If your just needing a place to sleep and change it will work. I guess *shruggs*