Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.
I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
Every staff member said hello to me. Staff was very friendly
The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Not up to Ritz standards! More like a motel
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good;
The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
I like the location and the beach area.
The room had big stains on the carpet & it was not well maintained or cleaned.
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent!
The lobby decor. Also, no coffee shop.
The service was great and the staff went an extra mile to make customers experience great, if this is how they are world wide, i see no need for another brand hotel , only course if they are fully booked.
the staff is very good
i have some problems with the cleaning of the rooms
the hotel is beautiful (Art Deco) and the staff is great.
the air condition is much too strong. the loby and restaurants are too cold.
I felt like all the service people were really begging for tips. The service was excellent, but I felt the motivation was uncomfortable.