Good breakfast friendly morning staff
During check-in I was made to wait quite a while, while the clerk was answering the phone. This is a rude gesture to the customer in front of you.
The surrounding area, breakfast, friendliness of the staff, free parking, fresh sheets, everything was nice.
The smell of chlorine, very strong.
Extremely comfortabale bed and bed linens
I like the room lay outs.
Nice place and clean. Friendly service.
Only complaint no extra blanket and when calling for one only got a sheet! Froze on the pullout!
Really liked the room. It was very cozy and comfortable.
The TV was located in the living room area of the room and was not accessible to watch from the bedroom.
Small room, too bright. Couldn't not make it dark for me to sleep. The curtains wouldn't close all the way so I felt very exposed. With no privacy.
The milk served at breakfast has gone bad.
The help at the front desk was very nice. It did have a nice TV and beds were good.
They gave us a handicap room wich we are not handicap. It had a very small sink and look like it has never been up dated. I have stayed in several diffrent hotels in the area and could have stayed in one of those for less money and nicer.
Loved the comfort of this hotel and the professional staff. Breakfast had more options than other hotels. This hotel is well taken care of. I would definitely recommend it.
Very nice. Friendly, professional staff.
Hot water took over 2 minutes to get to my room at the end of the hall. Bed was lumpy. TV is placed in a poor position to watch from bed. Had to get replacement keys the second day as the ones they gave me did not work.
The breakfast was great. Large variety from oatmeal with toppings to sausage and eggs,fresh fruit,yogarts and variety of danishes.Hot coffee, tea,juices,and milk.
Found small bug on sofa when it was crawling on husband!I was booked 3 days this day one. I had to request a change of room ,after showed staff the bugs. But she did offer to sell me soap to wash my clothes.
quiet clean great breakfast !
shower drain was slow also the little lever to make the water come out of the shower head didn't work properly a 1/3 of the water still came out of the spout down below !
The Room had a funky smell to it - like a dead animal
Pool and gym. Breakfast was excellent. Great location, Meijer store right across the street. Tons of restaurants nearby. Rachel (front desk) was very pleasant and helpful.
Floor were very dirty. Furniture was dirty and seems very old. Room is not sound isolated. You can hear every sound/movement from people above and next to you. Rooms were a little small to be a suite. Lighting was terrible. Need to upgrade bathrooms.
Location and ease of checking in
bed was mediocre as the mattress was not great
The complimentary breakfast buffet was much better than expected and went far beyond a continental breakfast. The make-your-own-waffle station was a big hit with the family. Staff were cheerful and kind.
No showers near the pool meant that the pool and hot tub were not very clean. There was scum on the edges of hot tub. Also, while the room was a suite (ie, it had a kitchenette and sitting area), the bedroom was not a separate room with a closing door.
They have an outside play aria for the kids. They had food for health conscience people at breakfast and in the store Organic/vegan/gluten free/sugar free.
The tile in the pool aria had missing tiles & the pool had NO heat it was so cold the kids didnt want to play in it.The check in staff.
We were pleasantly surprised that a playground was on site. The breakfast and cookies were great!
The room was smaller than we anticipated.
Need to clean the rooms and make the bed every day. They did not. Breakfast was OK at best. Gross scrambled eggs.
Yes I bid--- the hotel need a copy of debit card. They charged 60, 56.57, 20, 10. I got my money back after 72 hours. Never had this happen before! !!
Good location to get to most of where you would eat and shop.
Breakfast could be alot better... you can tell there are some cost saving efforts on the selections available.
Nothing On sdecond thought the staff tried to be helpful and concerned
This place needs to be up dated. Get rid of the bath tubs and put in walk in showers
Located near shopping.
Everything. This hotel was not a 3 star as advertised. Very run down, not the cleanest hotel and everything else was substandard.
The staff was very friendly.
Peeling wall paper, stained linens, poor climate control, pool was over-chlorinated, cable was not free, the placement of the hideaway bed made the room difficult to navigate
Yes the staff was rude. They allowed other guest have a party above me. There was stomping all night slamming door. I called the front desk 3 times nothing was done. I wioll never stay there again.
We had a room that was either hot or cold....no inbetween. Our second room never got cleaned after our first night's stay. They gave us some water bottles and snacks rather than a price adjustment.