Hotel is a true suite property with separate sleeping and living areas divided by French doors. Hotel offers free full breakfast daily. Indoor Pool & Sauna hours 9:00am - 10:00pm. All suites have a microwave, refrigerator, iron and ironing board, coffee maker and 2 27 inch TVs. Must have 1 adult 21 years or older in each suite. All cash paying guests must have a valid bank issued credit/debit card at check-in. All credit/debit cards will be authorized for 50.00 for incidentals. Prepaid cards are not accepted for incidentals.
I have a toddler who goes to sleep around 7:00 pm. Needless to say my wife and I do not like to go to sleep that early. Having a two-room suite so that we can stay up later without having to be in silence is very important. Comfort Suites allowed us to rent a two-room suite at a fraction of the cost of most other hotels. When you see a deal like that you may worry about the quality of the neighborhood. You don't have to. We decided to get some fresh air and go for a walk in what seemed to be a very quiet, safe neighborhood behind the hotel.
Did find a gummy bear that didn't belong to us on the floor. And could hear the parents next door yelling at their kids late at night, which kept my wife up from about midnight to 2:00 a.m. (Can't blame the hotel for parents who don't put their kids to bed at a reasonable time, but the walls could be better sound-proofed.)
The location was decent. Easy access to dining and local businesses. The staff was helpful, but I shouldn't have needed the help I did. Internet speed was excellent. Many power outlets and USB power ports for accessories. Comfortable clean bed.
My room was cleaned even though I left with the Do Not Disturb card on my door. The room looked like grandma's house, including frayed carpet edges, poorly patched bathtub, badly painted doors with screw in door knobs falling off and lamps/furnishings that looked like crappy pineapple fake gold thrift store fare. The air/heating appeared to not work until I called front desk and they informed me it takes 3-5 minutes to come on. I had issues with BOTH TV's in the room. One had moving lines across the screen despite a good antennae connection and the other wouldn't come on until the maintenance guy came in and unhooked the DVD player. Carpet in and out of the rooms was old and dingy. Ironing board was terrible and the iron wouldn't get hot enough.
Clean, roomy, decent breakfast
The proximity to my desired locations
There were ants in the room all over the wood furniture. Additionally, the hotel design is extremely compact...narrow halls, low ceilings, and crammed it seems. The photography shown on the website is misleading to the lack of open floor space within the hotel. The walls are extremely thin as we could hear so much of conversation from the room next door. Additionally, the entrance is very compact and hardly accessible with trying to file in luggage and children at the same time. There should be automatic open doors or at least a revolving door to allow for people to get through with luggage and/or children without such a strain.
The front desk staff was very informed, pleasant and helpful in finding somewhere to eat - which was a great place.
This hotel had no indication of my reservation other that the paper I brought with me as printed from the email your company sent. I almost did not get a room at all as they were booked solid.
When me and my friend arrived at the Oakbrook Terrace, IL Comfort Suites, we were very impressed. The Lobby was/is very neat/clean. We also, liked the Decor. The Manager that checked us in is/was friendly, courteous, and eager to serve. The room is/was great/extraordinary and neat/clean. The breakfast is/was good/great. Overall, the Suites and service exceeded our expectations.