|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gay friendly, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Airport shuttle (surcharge), Beauty salon, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Excellent, 1,573 reviews across the web
|Service||94% found the |
|Entrance Area||70% |
|Reception||71% said the |
|Price||Price is reasonable. 74% mentioned it positively.|
|Room Size||Only 69% said |
|Room Cleanliness||Only 62% said |
|Old/New Facilities||For only 50%, the |
|Bathroom Size||66% |
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The room was very nice. Bed was very comfortable. Excellent location. Quiet.
Toilet was really loud!? Don't flush if someone is sleeping!Front desk staff was very friendly. Atmosphere of the hotel was cool. Something to be aware of: was told if you book a room through an internet site and not through the hotel itself, you are not guaranteed the same type of room. (We used priceline.) We booked for my bachelorette party, 3 girls, and they tried to give me a king bed instead of 2 doubles I reserved. They were able to find me the right room, but they said it was not guaranteed and I may have been stuck with the one bed! I have never had this problem with any other hotels when booked through priceline. There was half eaten food in the fridge. Also, they provided 2 complimentary bottles of water and one of ours was already opened and drank out of. This was rectified by very apologetic staff but still gross. Started to wonder what else may ...
Staff outstanding. Lovely space and we enjoyed our stay.
Rooms could be a little largerGreat space and wonderful staff. Would visit again.
The Priceline charge for 1 night was fair. However, we were ambushed by a $ 40. fee (plus tip and tax) to park the car overnight. Priceline should mention this exorbitant charge when the hotel price is quoted.Very modern decor. Nice staff. Comfortable and clean. Recommended except for the parking situation.
Location, Location, Location
Weren't prepared for our arrival, 45 minutes AFTER they promised we could check in.Overall a nice stay, but didn't match my expectations of a 4 star hotel in Rittenhouse.
Location. Clean. Modern.
It took 5-10mins before the water would get hot each time. This was a true waste of water and my time to have to wait 5-10mins before taking a shower. I was only on the 4th floor of a building that was over 10. front desk knew of the issue.I would have gave this hotel 10 out of 10 stars if it was not for the water issue. Waste of time and water each time you needed hot water. if they get this issue fixed it is a really nice hotel in a great location.
Has a wonderful fitness facility. Great location.
The quality of in room coffee is poor. Did not receive my wake-up call.A nice place in a great location. Paper delivered in the morning although coffee in the room is not very good. Quiet room, decent size. Beautyrest bed, quite firm. One of the best diners in the city across the street, Little Pete's.
Staff and locationGreat hotel and location. Very close to shopping and restaurants of various foods. Rittenhouse park is a block away. Love park was several but once you started walking it you were there in no time. There was a Christmas village setup there, very cute and quaint. Staff was very helpful in everything we needed or asked about. (hint: ask for a car service if going to the airport, they charge $5 more than a cab and much better experience all around. A staff member mentioned it and booked it all for us (2 adults, 1 child) to go to the airport at 430am!) We were on the 10th floor so road noise wasn't a problem. The hotel is now finished with its renovations and is beautiful. The only negative we had was in the bathroom. Everything was clean except for the toilet seat. It was gross and I had to clean it myself. Not the biggest deal, people make mistakes and miss things. We were there for 4 nights and I didn't request a new room and I would definitely stay...
The room had a Philadelphia feel. Pictures of the skyline, Liberty bell, Flyers, etc. really made me feel like I was in Philadelphia. The staff was extremely friendly and welcoming.
The bathroom was small and very tight, but everything else made up for this.This is one of the best hotel experiences that I have ever had. From the the extremely friendly staff to the beautiful room that made me feel like I was in Philadelphia.