I had a death in the family and unfortunately had to leave a day earlier and they REFUSED to work with me or refund any portion of my payment.
That was my first time in America's but it is the last time for me because no body came to clean the room and change the towel for me there was no where to hang clothes it breaks they don't fix it.
The kind of services that they provide 0 services
The plumbing in the the tub/shower was deffective. I nor my roommate could turn on the water. Thus, we were not able to take a bath or shower. When brought to the attention of the Front Desk Clerk, she was insulting, demeaning, and extremely unprofessiona
everything. else.air condition. did not work so they gave me a fan....bathtub. had dead bugs everyday. Even bugs could not survive the heat
Very nice clean quiet and friendly staff
room was hot
The hotel have bed bug
Place was under construction not at all what it was billed as staff was extremely rude such a disappointment we refused to stay and booked a room at the Marriott for $20 more refused to refund money if thes is Americas Best I weep for mankind
Carpet was dirty. The lobby had a faulty smell.
Found bug in bathroom, outlet and mini fridge didn't work. Wasn't given access to free WiFi. Hair dryer was broken.
beautiful room, friendly people, some of the staff where very nice.
I experienced a horrible front desk clerk. He was mean, rude and disrespectful to my daughter's Causing me to lodge a complaint against him for his actions. Regarding my stay there and the ability to have my service dog with me.He openly choose to refuse
Its cleanness and almost everything else.
You can serve a much better coffee.
very large room
I got a very bad series of bug bites from the first bed I slept in
Leak in the bathroom. No ice machine near room.
No heat walls in tub were dirty tub faucet didn't work properly
Security guard was friendly.
Room was poor. No towel bar, Musty smell, Got single bed while my reservation had two double beds. I added a night but wanted to cancel it, but manager did'nt cancel 1st January reservation even when I called on 12/31. card charged before check -in
Room wasn't clean from previous occupant, no towel rack, wide crack in entry door, poor quality mattress and towels, cracked plaster on walls, poor quality room.
The femlae that checked us in was awesome i mesn awesome
Wen we came the gentleman that was working and didnt want to.help and was very rude he even told us we could go to another hotel
Extremely unsafe and dirty! Bugs were everywhere! The front desk was sleeping when I arrived. After waking up, he refused to let me in and tried to charge another full price! His reason was Not to take any responsibility! Never book this hotel!!!
Moderately priced. Wi-Fi at the room.
Some staff members aren't very courteous.
My room had a small a/c wall unit on the back of the wall and it has a counter wall blocking ventilation from unit. Meaning, whole room was hot all the time.