Rent a Subaru in Queens

• Actual front desk clerk in pick up spot was a bit rude • Car says it fits 7, they didn’t mention it would be cramped seating with limited space to store our belongings • Car was not as clean as expected

4.0 Mediocre

Dec 2020

Cons:

It was impossible to get in touch with them when we had an issue with the car - HORRIBLE customer service.

Avis

7.3

Good

148 reviews

Cleanliness

7.5

Comfort

7.7

Pick-up/Drop-off

6.9

Value for money

6.8

One location in Queens

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Locations in Queens

25 Bowery Bay Boulevard

+1 718 507 3608

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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2.0 Poor

Oct 2023

Very bad i have been riped Off

4.0 Mediocre

May 2021

Cons:

The shuttle from rental place to terminal took over 40 mins from return time to finally having a bus to take us to terminal. About 4 folks including myself missed out flights. The terminal is only 1 mile away. It was lunch time, I guess it was more important to have lunch than take care of the 20 folks waiting on the shuttle to terminal

8.0 Very good

Apr 2021

Pros:

Staff were very friendly and helpful.

Cons:

Please push for more fuel efficient large cars!!

2.0 Poor

Feb 2021

Pros:

I liked the agent who helped me when I returned the vehicle.

Cons:

The car was filthy when I picked it up. I asked to have it cleaned and I was told not to expect a good job. It had bird poop all over and the inside was not clean. They washed it but it was not really clean. While driving the car I noticed that it was pulling to the right and left. I checked the tires and they were completely bald. I did the penny test and have pictures to prove that they were bald. I called roadside repair and they took the case and told me to go to my nearest Avis dealer who was more than 2 plus hours from where I was. I drive back to LGA very scared and slow. I was given a 50 dollar credit. I expected to have more of a credit than that seeing that I put my life and the life of my family and friends in jeaporady. I would like a full credit and will give it 2 weeks before filing a case in NYS small claims court.

10.0 Wonderful

Dec 2020

Pros:

The car was comfortable, clean, and the staff at both Queens and Birmingham were incredibly professional and helpful! My experience exceeded all expectations!

Cons:

Honestly nothing

5.2 Fair

Jul 2020

Pros:

The Only thing I Liked was that I was Upgraded to an Intermediate Car, Toyota Corolla for Free, Since they didn't have any Economy or Compact Cars Accessible

Cons:

Them not make me be Processed for A Compact Car at the Original Location and it being A SUV. There was Absolutely NO CLEAR Communication on that upon Arrival. Therefore, I has to Pay an Additional Uber to go to the Secondary Location. To Later Find out Eventually that when I Returned the Car back to the Secondary Location I Picked it up at, I had to Drive back there and Find out that I had to Drive it to the Primary Location! An Absolute Waste of Time & Energy! Thus Far the Worse Experience with Avis.

National

7.7

Good

33 reviews

Cleanliness

8.6

Comfort

8.4

Pick-up/Drop-off

7.6

Value for money

7.5

One location in Queens

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Locations in Queens

9501 Ditmars Blvd

+1 844 727 2707

Monday	06:00 - 22:00
Tuesday	06:00 - 22:00
Wednesday	06:00 - 22:00
Thursday	06:00 - 22:00
Friday	06:00 - 22:00
Saturday	06:00 - 22:00
Sunday	06:00 - 22:00

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9.6 Wonderful

Nov 2020

Pros:

I had to call both Lynchburg and Queens National locations prior to pickup, and though my issue was not able to be resolved ahead of time, Cody in Lynchburg and Elena in Queens were extremely courteous and helpful. At the time of pickup, the counter staff was helpful and my pickup was smooth. The gate associate was personable and helpful as well.

4.0 Mediocre

Sep 2020

Pros:

The staff at the National pickup in Queens gave us the wrong information about adding another person. They insisted that my travel partner was not covered on the insurance and were very dismissive and unhelpful about how we could resolve the issue. Upon going to another National car service location at Newark airport (far out of our way to our travel destination) we finally received some helpful advice from the clerk there. I was very upset that the National Car service location in queens was not more informed on the issue and helpful. It seemed like they just wanted to clock out and didn't care about nay type of customer service. I WILL NOT be renting from National again

Cons:

The customer service and transparency on terms.

10.0 Wonderful

Jul 2020

Pros:

Easy pick up/drop off, friendly staff, clean car.

8.4 Very good

May 2020

Pros:

Drop off was easy. Staff were very easy to talk to and accomodating regarding vehicle type and availability.

Cons:

The line to get to the counter before pick-up was very long, and like all car rental places, very slow. There was a bit over an hour waiting in line.

4.4 Mediocre

May 2020

Cons:

Hidden fees!!

7.2 Good

Jan 2020

Pros:

friendly and capable staff, quick access to car and off we go!

Cons:

as with all car rentals at LGA, have to take to buses and wait to get to the rental places. for the next 3 years better off renting from JFK or EWR airports if that is an option for you

Ace

5.4

Fair

56 reviews

Cleanliness

6.4

Comfort

6.3

Pick-up/Drop-off

5.6

Value for money

5.6

One location in Queens

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Locations in Queens

2261 94th Street

+1 855 550 0008

Monday	08:00 - 23:30
Tuesday	08:00 - 23:30
Wednesday	08:00 - 23:30
Thursday	08:00 - 23:30
Friday	08:00 - 23:30
Saturday	08:00 - 23:30
Sunday	08:00 - 23:30

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6.0 Okay

May 2024

Drop off was understaffed. I was charged a late fee because it took 15 minutes for someone to get to me to review the car, and they submitted their report 10 minutes after my drop off time. This company also requires you to have full coverage, not just collision. I do not own a car and so had to pay an extra $30 a day to them for this coverage.

8.0 Very good

May 2024

For whatever reason you always have to wait longer for their shuttle vs other car agencies, the lines for checkout and check-in also are longer, they nickle and dime you on insurance requirements like no other rental car agencies. The car I rented was older and had previously been wrecked and fixed with a bad paint job. Other than that it was ok.

2.0 Poor

Apr 2024

They not give me the same car i ask for and they say wanna give me 10% discount for that and they not give me nothing

2.0 Poor

Feb 2024

Pickup needs to be more defined to the transport.

2.0 Poor

Jan 2024

I watched their employee walk around the car and photograph. He then came in and told me the car had no damage and the gas tank was full. I was on the highway 15 minutes and looked down to realize the tank wasn’t even half full. I was in heavy traffic with a 2 1/2 hour drive ahead of me. I had to photograph the dashboard, call the company WHILE DRIVING to let me know. They asked for contract number, which I hadn’t been given AND WAS DRIVING. it took 10 min for the employee answering the phone to let me know I didn’t have to return it full. And the photos I received from 1st employee clearly show the tank wasn’t full, but was marked full on the form. MADDENING

2.0 Poor

Jan 2024

There are so many hidden fees, so many additional charges. Required a copy of my car insurance (not just proof of insurance but the full insurance policy). I would never rent fro this company again. The car smelled and had a cigarette burn in the seat.

Hertz

5.5

Fair

1 review

Cleanliness

5.8

Comfort

5.3

Pick-up/Drop-off

5.2

Value for money

5.6

2 locations in Queens

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Locations in Queens

133-45 41 Street Avenue

+1 347 434 7363

Monday	08:00 - 23:30
Tuesday	08:00 - 23:30
Wednesday	08:00 - 23:30
Thursday	08:00 - 23:30
Friday	08:00 - 23:30
Saturday	09:00 - 12:00

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6216 Metropolitan Avenue

+1 718 381 2913

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00

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2.0 Poor

Nov 2021

Hertz canceled my appointment and moved the rental to another inconvenient location the night before the rental was due. The new hertz also lost my ezpass and the car felt old and way passed it's prime.

586 travelers who rented a car in Queens gave the car agency they used an average rating of 6.7

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