General
Services and conveniences
Basics
Things to do
Bathroom
Accessibility and suitability
Dining
Kitchen
Media and entertainment
Laundry
Pool and spa
Health and safety
Bedroom
Family friendly
Outdoor
Parking and transportation
Workspace
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's restaurant?
The on-site restaurant serves outstanding French dishes, and the breakfast options are excellent with many choices.
What can guests expect from the hotel's staff?
The staff are superb, friendly, and very knowledgeable. They go the extra mile to ensure guests are comfortable and provide amazing service.
What are the common concerns about the hotel's rooms?
Some guests have mentioned that the beds and pillows were uncomfortable, and there were concerns about the room's outdated renovation and construction noise.
What practical amenities are available at the hotel?
The hotel offers an all-hours reception, a Turkish steam bath, a fitness center, and valet parking. Additionally, the rooms have underfloor heating, marble bathrooms, and a pillow menu.
What is the hotel's standout feature for guests?
The hotel's location is highly praised, and guests appreciate the personalized touches such as a gift of wine and a personalized card, making them feel special.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Renovations
Some guests noted that while the hotel is luxurious, certain rooms are in need of renovation. It may be worth inquiring about the recently refurbished rooms for a more modern experience.
Check Executive Lounge Offerings
A few guests were disappointed with the food at the lounge. Before booking access, consider checking recent reviews to ensure the offerings align with your expectations.
Inquire About Restaurant Reservations
Guests suggested that making reservations at the hotel's restaurant, Jevois, may require proactive effort. It's advisable to inquire about and secure dining reservations in advance.
Opt for a Mountain View
While the location is praised, some guests recommended requesting a room with a view of the mountains for a more scenic experience.
Be Mindful of Construction
Several guests mentioned ongoing renovations and construction work during their stay. It's advisable to inquire about the status of renovations before booking.
Consider Parking Options
Some guests found the valet parking to be pricey. It may be worth exploring alternative parking options in the surrounding area.
Check Room Amenities
A few guests noted issues with room amenities such as the TV and spa bath plug. It's advisable to check the functionality of these amenities upon check-in.
Explore Nearby Dining Options
While the hotel offers dining facilities, guests recommended exploring the surrounding area for a variety of eating options.
Consider Room Service Timing
A guest mentioned experiencing challenges with late-night room service options. If you anticipate ordering late-night meals, it may be beneficial to inquire about the available menu options in advance.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | February | $411 | $307 |
Cheapest month to stay with an average 38% drop in price. | Most expensive month to stay with an average 179% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.8 | 0.2 mi | Queenstown Intl | 4.1 mi |