When you stay at Sentido Aegean Pearl in Rethymnon, you'll be on the beach and close to Kara Mousha Pasha Mosque and Fortezza Castle. This 5-star hotel is within close proximity of Rethymnon Town Hall and Rethymnon Venetian Port.
Make yourself at home in one of the 111 air-conditioned rooms featuring refrigerators and minibars. Satellite programming and DVD players are provided for your entertainment, while complimentary high-speed (wired) Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.
Rec, Spa, Premium Amenities
Pamper yourself with onsite massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare.
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business, Other Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Staff was very friendly and kind. Room and facilities were comfortable and of nice style. Very nice view over the sea and to Rehtymno. The restaurant was excellent, particularly the buffet dinner.
The cleaning lady was passing too late in the day (only at 15h00-16h00) and the work could be improved (a bit of dust left in some spots and a cleaning mop forgotten once). Some other spots in the hotel could be better taken care of. These are details which should be improved in a 5-star hotel.
Breakfast was very good and although rooms are fairly small they were well kitted out and very clean. Pools were very nice - beware of very early morning sunlounger reservers (you know the nationality).
Had a minor hitch with our first room which had a disabled persons bathroom which meant everytime you showered you couldnt use the bathroom through fear of slipping as water covered entire bathroom floor. Bathroom in 2nd room was much better/less deadly.
The locatoin is great , and the hotel style is very modern & stylish
The room was too small , and the WC & the bath is inside the room without doors (only WC has a door for decoration)
I found that the young lady and the man working down at the Spa unfriendly and they seemed like they only wanted to assist you if there was some personal gain, e.g. appoint for facial, message etc. I asked them for a towel and they seemed upset about my asking.
If you want to promote Spa and Relax you need to change something, you have the right facilities, but something is really lacking.
The hotel can't be qualified as 5 stars establishment. It's understaffed (one person at the reception; nobody at the bar), no concierge, horrible breakfast. The "5 star" facilities are shared with The Pearl, the four star older hotel. So called "Wellness Center" is a bad joke: there are 3 delapidated bicycles and nothing else. I never stayed at 3 star hotel but it probably looks like this one. Beware !
Checking out I have to remind the receptionist to give me back deposit for ... beach towels. I had to wait few minutes for it. Leaving I remind them to give me also deposit for remote control to access the parking area. Reluctantly the receptionist gave it back. We left charger for Ds and after calling them next day nobody helped. Etc. The list of wrong things can be much longer.
Decoration, cleanliness, friendly staff.
Too much light in the room at night: blue light from the TV irridiating all the room, red light from the mini hi-fi, red light from the card box at the entrance, white curtains that leave light from outside pass through. Sorry but I like to have to light at all when I sleep so we had to remove the electricity card to have the least light as possible but it was too hot in the room because we could not have the air-conditionning. Also we heard all night long the noise of the air-conditionning of the neighbouring room.