Hard Rock Hotel Riviera Maya

5 stars
7.5
Good
based on 400 reviews
400 reviews
Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo, Mexico
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, Quintana Roo
+52 984 875 1100
Tue 7/14
-
Wed 7/15
2 guests, 1 room
Deals from
$356
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room, 1 king bed
$356
Standard room, bed type unknown
$373
King room, 1 king bed
$376
35 more Hard Rock Hotel Riviera Maya deals
35 more Hard Rock Hotel Riviera Maya deals
Pool
Other
Spa
Lobby
Lobby
Lobby
Other
Pool
Bar
Spa
Beach
Beach
Hotel amenity
Bedroom
Bedroom
Pool
Bedroom
Restaurant
Lobby
Restaurant
Pool
Bedroom
Pool
Other
Other
Bar
Bar
Bedroom
Bar
Bedroom
Pool
Lounge
Beach
Pool
Bedroom
Bedroom
Pool
Pool
Lobby
Building
Bedroom
Pool
Other
Restaurant
Pool
Bedroom
Conference room
Bedroom
Lounge
Other
Pool
Bedroom
Other
Bedroom
Bedroom
Pool
Balcony
Other
Other
Beach
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

The all-inclusive Hard Rock Hotel Riviera Maya sits beside the Gulf of Mexico and features a private beach, indoor and outdoor pools, and a full-service spa with unlimited treatments within its family-friendly area or its adult only surrounding. Within pristine beaches, fine-dining, world-class golf and all extravagant luxuries that are included, a guest enjoys adventures, tours, snorkeling, kayaking, fitness classes, tennis courts, and a teen lounge. It boasts the Rockaway Bay Waterpark which includes 9 slides for children and teenagers, 8 slides for different sized children, and 6 speed slides for adults. The resort offers an adult-only mini-resort with a nightclub and Dolphin Discovery water park is within a ten-minute drive.

Within the private beach, the resort offers 1264 guestrooms featuring private balconies with hammocks, air-conditioning, hydro spa tubs, minibars, satellite TV, and complimentary Wi-Fi. It offers soft and comfortable premium bedding and blackout curtains. Its suites offer upgraded amenities included a private spa. It has a free breakfast buffet, two outdoor pools, fitness center and classes, miniature golf, Pilates and yoga class, along with nearby golfing, hiking/biking trails and snorkeling. For the little ones, it has a free children's club and supervised child activities, among many other options.

There are numerous dining options from international buffets, Mexican, Italian, Brazilian, Asian to South American cuisine. Several bars are located throughout the resort, including a swim-up bar.

Hard Rock Hotel Riviera Mayas is a great choice for a family vacation getaway, for the traveler needing business accommodations with its conference and meeting space, or with wedding venues.

7.5
Good
400 reviews

Latest deals for Hard Rock Hotel Riviera Maya

Tue 7/14
-
Wed 7/15
Deluxe room, 1 king bed
No inclusions
King room, 1 king bed
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Double room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Luxury room, bed type unknown
No inclusions
King room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
King room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
King room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
King room, 1 king bed
No inclusions
Double room, 2 double beds
No inclusions
Deluxe room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
King room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
King room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hard Rock Hotel Riviera Maya

  • Private beach
  • Snorkeling
  • Fitness center
  • Room service
  • Coffee machine
  • Business center
  • Flat-screen TV
  • Child pool
  • Airport shuttle
  • Meeting/Banquet facilities

Things to do

  • Beauty salon
  • Basketball court
  • Gift shop
  • Eco tourism
  • Shopping
  • Pool table
  • Snorkeling

Services and conveniences

  • ATM on-site
  • Business center
  • Express check-out
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • 24hr front desk

Outdoor

  • Balcony
  • Beach towels
  • Private beach
  • Garden

Pool and spa

  • Sauna
  • Hot tub
  • Water slide

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

General

  • Slippers
  • Interconnected room(s) available
  • Storage available

Parking and transportation

  • Parking
  • Airport shuttle

Accessibility and suitability

  • Elevator
  • Designated smoking area

Bathroom

  • Hairdryer
  • Bathrobe

Family friendly

  • Babysitting/child services (surcharge)
  • Child pool

Media and entertainment

  • Flat-screen TV

Dining

  • Coffee machine

Health and safety

  • Daily housekeeping

Fitness

  • Fitness center

Basics

  • Air-conditioned

Reviews of Hard Rock Hotel Riviera Maya

7.5
Good
400 verified ratings
Wonderful
184
Very good
53
Good
46
Okay
28
Fair
33
Mediocre
20
Poor
36

Summary of reviews

Guests say
Overall, guests appreciated the friendly and attentive service, spacious and comfortable rooms, and a wide range of amenities, including pools, entertainment, and family-friendly facilities. Breakfast and other dining options received positive mentions, and the hotel was noted for its cleanliness. While there were some negative comments about maintenance, food variety, and specific experiences, the overall impression was positive, especially for families and those seeking relaxation and entertainment.
AI-Generated from customer reviews
Service9 out of 10
Amenities9 out of 10
Room Size8.5 out of 10
Cleanliness8 out of 10
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All reviews

9.7
Wonderful
Anonymous, Aug 2018
Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10
Wonderful
Anonymous, Mar 2018
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1
Wonderful
Naresh, Dec 2017
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
10
Wonderful
Miki, Aug 2017
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
10
Wonderful
Anonymous, Jun 2017
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
10
Wonderful
Anonymous, Jan 2017
Pros (+) The grounds were very nice. The staff was fabulous!

Location

Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo

What's nearby

  • Oasis Beach0.7 mi
  • Dolphinaris Park Riviera Maya0.8 mi
  • Dolphin Discovery0.9 mi
  • Puerto Aventuras Golf Club0.9 mi
  • Puerto Aventuras Marina0.9 mi
  • CEDAM Museum0.9 mi
  • Omni Beach1 mi
  • Kantun Chi2.6 mi
  • Cenote Azul2.7 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Hard Rock Hotel Riviera Maya

Low season

High season

Average price (weeknight)

Average price (weekend night)

May
December
$459
$449
Cheapest month to stay with an average 18% drop in price.
Most expensive month to stay with an average 88% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hard Rock Hotel Riviera Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hard Rock Hotel Riviera Maya

  • If you’re after a cheap room at Hard Rock Hotel Riviera Maya, then you should consider staying during the low season. The cheapest deals can generally be found in May and August.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hard Rock Hotel Riviera Maya, plan to stay on a Tuesday or Friday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Hard Rock Hotel Riviera Maya was booked for on KAYAK in the last 2 weeks was $429, while the most expensive was $477.
  • How long should you stay at Hard Rock Hotel Riviera Maya? KAYAK users usually book their rooms here for 4 days.

FAQs when booking at Hard Rock Hotel Riviera Maya

  • Which activities await my children at the Hard Rock Hotel Riviera Maya Kids’ Club?

    Joy for the kids and time off for the parents is guaranteed by the many activities offered by the Rock On With The Rockstars Kids’ Club, including Kids Yoga, face painting, and arts & crafts. In addition to all that, the club organizes mini-Olympics, piñata parties, and treasure hunts for children of all ages for great entertainment. Open daily from 9:00 am to 5:00 pm, children can also take dance classes, sing karaoke, or prove their musical talent with Guitar Hero.

  • What is part of the nightlife experience at the Hard Rock Hotel Riviera Maya?

    Club Heaven is truly a heaven for everyone who’s come to party at this resort with its spacey and modern-looking interior. The club is open Thursday, Friday, and Saturday from 10:00 pm to 1:00 am and entertains party guests with upbeat music provided by different DJs. Premium cocktails do the rest to ensure the party can go on.

  • Does the Hard Rock Hotel Riviera Maya offer specially-themed activities?

    Activities like Jam Band allows you to be a rock star for a few hours with no previous musical knowledge needed. With a special coach, you and your band members will be prepped for the big moment on stage. DJ enthusiasts can try their hand at Mix where you learn how to make a nightclub vibrate with the latest beats. Rocktube dedicates a whole music video to you, which you can take home as a lifelong souvenir.

  • How long will it take to get to the Hard Rock Hotel Riviera Maya from the airport?

    Only 20m by car from the hotel lies Playa del Carmen Airport, which can be reached via the road Mexico 307 that winds along the seashore and promises great views from the car. If you land at Cancun International Airport, be prepared to drive for about 1h to the Hard Rock Hotel Riviera Maya, but you can also take the Mexico 307 along the shore.

  • Can I experience a special spa treatment during my stay at the Hard Rock Hotel Riviera Maya?

    The spa’s signature motion and rhythm massages fuse traditional massage techniques with the vibrations of music beats and create a synchronized movement along to the music. Available in combination with various treatments like Swedish massage, facials, or body wraps, this signature musical experience is unique to the Hard Rock Hotel.

  • Can I book packages at the Hard Rock Hotel Riviera Maya?

    Honeymooners can enjoy a romantic time at the resort with in-room breakfast, a mini cake, welcome bubbly, a romantic dinner, and much more as part of the various honeymoon packages available. Spa treatments and room upgrades come with some packages, as does transport from and to the airport. To gain even more out of your all-inclusive stay, the Limitless All-Inclusive package ensures you will not need your wallet once during your holiday, even when choosing specialty wines or add-ons.

  • Is an early check-in allowed at the Hard Rock Hotel Riviera Maya?

    You can start your vacation experience immediately upon arrival, even if you come earlier than planned. If you room is ready (subject to availability), you can move in straight away; if not, your luggage will be stored for free and you’ll receive your all-inclusive wristband to be able to access the hotel grounds and activities.

  • Where is Hard Rock Hotel Riviera Maya located?

    Hard Rock Hotel Riviera Maya is located at Km 72, Carretera Cancun-Chetumal, 1.1 miles from the center of Puerto Aventuras. Oasis Beach is the closest landmark to Hard Rock Hotel Riviera Maya.

  • When is check-in time and check-out time at Hard Rock Hotel Riviera Maya?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Hard Rock Hotel Riviera Maya.

  • How far is Hard Rock Hotel Riviera Maya from the airport?

    Hard Rock Hotel Riviera Maya is 18.3 miles from Cozumel Intl. Hard Rock Hotel Riviera Maya is 37.1 miles from Tulum Intl.

  • Does Hard Rock Hotel Riviera Maya have a pool?

    Yes, Hard Rock Hotel Riviera Maya has a pool onsite.

  • How does KAYAK find such great Hard Rock Hotel Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Riviera Maya in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Riviera Maya.

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
Heaven at Hard Rock Hotel Riviera Maya - Adults Only8.4 Excellent (219 reviews)0.26 miPrivate beach, Fitness center, Restaurant$401+
4-star hotel
Penthouse Xcaret Puerto Aventuras
5.3 Okay (3 reviews)0.31 mi$486+
Rental
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2br Apt With Lagoon View in Puerto Avent
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Rental
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Aventuras Club Lagoon
9.5 Excellent (21 reviews)0.18 miOutdoor pool, air-conditioned, grill$105+

Cheapest

See cheapest stays in Puerto Aventuras
4-star hotel
Heaven at Hard Rock Hotel Riviera Maya - Adults Only8.4 Excellent (219 reviews)0.26 miPrivate beach, Fitness center, Restaurant$401+
4-star hotel
Penthouse Xcaret Puerto Aventuras
5.3 Okay (3 reviews)0.31 mi$486+
Rental
84% cheaper
Modern studio with AC and WiFi in fabulous Puerto Aventuras, Mexico. Pool. TV
0.46 miWi-Fi, air-conditioned$61+
Rental
81% cheaper
Private Suite Near Beach | Fast Wifi
0.4 miAir-conditioned, Coffee machine, grill$71+

Most recommended

See most recommended stays in Puerto Aventuras
4-star hotel
Heaven at Hard Rock Hotel Riviera Maya - Adults Only8.4 Excellent (219 reviews)0.26 miPrivate beach, Fitness center, Restaurant$401+
4-star hotel
Penthouse Xcaret Puerto Aventuras
5.3 Okay (3 reviews)0.31 mi$486+
Rental
30% cheaper
Bellmare Front Water Laguna Ground Floor
10 Excellent (2 reviews)0.24 miOutdoor pool, Balcony, air-conditioned$268+
Rental
70% cheaper
Condo Bellmare Luxury front of lagon 4 step to the priv Pool 1 min to the Beach
10 Excellent (9 reviews)0.24 miPrivate pool, Balcony, air-conditioned$114+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

8.4
1.1 mi
Cozumel Intl
18.3 mi

Everything you need to know for your stay in Puerto Aventuras