Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
5 stars
Hard Rock Hotel Riviera Maya
Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo, Mexico
Puerto Aventuras, Mexico
See location+52 984 875 1100Photos of Hard Rock Hotel Riviera Maya
Overview
The all-inclusive Hard Rock Hotel Riviera Maya sits beside the Gulf of Mexico and features a private beach, indoor and outdoor pools, and a full-service spa with unlimited treatments within its family-friendly area or its adult only surrounding. Within pristine beaches, fine-dining, world-class golf and all extravagant luxuries that are included, a guest enjoys adventures, tours, snorkeling, kayaking, fitness classes, tennis courts, and a teen lounge. It boasts the Rockaway Bay Waterpark which includes 9 slides for children and teenagers, 8 slides for different sized children, and 6 speed slides for adults. The resort offers an adult-only mini-resort with a nightclub and Dolphin Discovery water park is within a ten-minute drive.
Within the private beach, the resort offers 1264 guestrooms featuring private balconies with hammocks, air-conditioning, hydro spa tubs, minibars, satellite TV, and complimentary Wi-Fi. It offers soft and comfortable premium bedding and blackout curtains. Its suites offer upgraded amenities included a private spa. It has a free breakfast buffet, two outdoor pools, fitness center and classes, miniature golf, Pilates and yoga class, along with nearby golfing, hiking/biking trails and snorkeling. For the little ones, it has a free children's club and supervised child activities, among many other options.
There are numerous dining options from international buffets, Mexican, Italian, Brazilian, Asian to South American cuisine. Several bars are located throughout the resort, including a swim-up bar.
Hard Rock Hotel Riviera Mayas is a great choice for a family vacation getaway, for the traveler needing business accommodations with its conference and meeting space, or with wedding venues.
Latest deals for Hard Rock Hotel Riviera Maya
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hard Rock Hotel Riviera Maya
- Private beach
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Things to do
- Gift shop
- Eco tourism
- Canoeing
- Snorkeling
- Evening entertainment
- Beauty salon
- Karaoke
- Water park
- Pool table
- Night club
- Basketball court
Basics
- Internet
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Window
- Family rooms
- Garden view
- Interconnected room(s) available
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
Pool and spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Accessibility and suitability
- No smoking
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Allergy-free room
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Spa bath
- Toilet
- Toilet paper
Outdoor
- Outdoor dining area
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Dining table
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Valet parking
Kitchen
- Wine glasses
- Kitchenette
- Coffee machine
- Dining area
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
- Smartphone dock
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Workspace
- Laptop safe
Reviews of Hard Rock Hotel Riviera Maya
7.6
Good
388 verified ratings
Wonderful
180
Very good
53
Good
43
Okay
25
Fair
31
Mediocre
20
Poor
36
Summary of reviews
Guests say
Guests reported significant issues with service and cleanliness at the hotel, with many feeling disappointed by the food quality and overall experience. Despite the beautiful atmosphere and friendly staff, several guests encountered problems that detracted from their stay, including long wait times, dirty facilities, and poor food service. Some positive remarks were made about the hotel's amenities and family-friendly environment, but many felt that the negatives outweighed the positives.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.6 out of 10
120 reviews
6.9 out of 10
18 reviews
7.5 out of 10
2 reviews
9.1 out of 10
6 reviews
All reviews
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
Pros (+) The grounds were very nice. The staff was fabulous!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What activities are available for kids at the hotel?
The hotel offers a water park with numerous slides for children and teenagers, as well as a kids club with professional and helpful staff. The kids club provides interactive entertainment and activities for children of all ages.
What dining options are available at the hotel?
The hotel offers a variety of dining options, including international buffets, Mexican, Italian, Brazilian, Asian, and South American cuisine. There are also several bars located throughout the resort, including a swim-up bar.
Are there any concerns about the cleanliness of the rooms?
Some guests have mentioned concerns about the comfort of the beds and the need for room renovations. Additionally, there have been reports of issues with cleanliness, such as torn headboards and encounters with cockroaches.
What are the best times to visit the hotel?
The high season at the hotel is in December, offering a great time to enjoy the Gulf of Mexico and the various amenities, including the water park, pools, and spa. However, it's important to note that the hotel may experience higher demand during this time.
Is parking available at the hotel?
Yes, the hotel offers free parking as well as valet parking and private parking options. However, some guests have mentioned concerns about the availability of parking, so it's advisable to inquire about parking options in advance.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or garden comes highly recommended.
Plan Activities in Advance
To make the most of the resort's amenities, it's advisable to plan and book activities, restaurant reservations, and spa treatments in advance, especially during peak seasons when availability may be limited.
Consider Upgrading to Adult-Only Area
If you prefer a more serene environment, consider upgrading to the adult-only section of the resort, which offers a nightclub and a more tranquil atmosphere.
Arrive Early for Beach Chairs
Guests advised arriving early to secure beach chairs, especially during busy periods, as they tend to fill up quickly.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Dolphinaris Park Riviera Maya, Dolphin Discovery, and the Puerto Aventuras Golf Club, all within a mile of the resort.
Be Mindful of Time Share Presentations
Some guests reported being approached for time share presentations upon check-in. If not interested, politely decline to avoid any inconvenience during your stay.
Check for Room Renovations
While many guests enjoyed their rooms, some mentioned the need for renovations and maintenance. It may be beneficial to check for recent room updates before making a reservation.
Be Cautious of Booking.com for Canadians
Canadian travelers using Booking.com should be cautious, as some guests reported issues with currency display and post-purchase service. Consider alternative booking platforms for a smoother experience.
Utilize the Water Park and Kids Club
Families with children can take advantage of the water park and kids' club, which were praised for offering a variety of activities and entertainment for younger guests.
Be Prepared for Sales Pitches
Some guests mentioned being approached for vacation club presentations in exchange for hotel credits. If not interested, it's advisable to politely decline to avoid any pressure during your stay.
Location
Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo
What's nearby
- Oasis Beach0.7 mi
- Dolphinaris Park Riviera Maya0.8 mi
- Dolphin Discovery0.9 mi
- Puerto Aventuras Golf Club0.9 mi
- Puerto Aventuras Marina0.9 mi
- CEDAM Museum1 mi
- Omni Beach1 mi
- Kantun Chi2.6 mi
- Cenote Azul2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hard Rock Hotel Riviera Maya
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $432 |
Average price (weekend night) | $435 |
When to book a room at Hard Rock Hotel Riviera Maya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hard Rock Hotel Riviera Maya
FAQs when booking at Hard Rock Hotel Riviera Maya
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Puerto AventurasGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Cozumel |
Distance to airport | 18.3 mi |
Everything you need to know for your stay in Puerto Aventuras
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