Discover Chicago and the surrounding areas from this Rosemont, IL hotel, located near O'Hare International Airport, Allstate Arena and the Stephens Convention Center! With easy access to three major highways and just a short train ride to downtown Chicago, the BEST WESTERN at O'Hare makes it easy to explore all that the area has to offer. For added convenience, we offer free shuttle service to O'Hare International Airport, less than three miles away. This Rosemont hotel also boasts free overnight parking, with the Sleep and Fly promotion. This Rosemont hotel is within walking distance of the Allstate Arena, home to year-round concerts and other special events, and less than three miles from the Stephens Convention Center. Be sure to inquire about our convenient shuttle service to these venues. Enjoy the excitement of nearby Rivers Casino or explore the shopping, dining, and entertainment options at the Park at Rosemont. Catch a train to Chicago and discover famous attractions like Wrigley Field, Lincoln Park and the Brookfield Zoo. Business guests will be right next to Velsicol Chemical®, Globe Ground, Philips International and Proctor & Gamble. The BEST WESTERN at O'Hare offers spaciously appointed standard guest rooms and whirlpool suites, each complete with cable television and wireless high-speed Internet access. The on-site Pine Grove Restaurant offers delicious meals at breakfast, lunch and dinner, and has been voted a top rated restaurant by Restaurant.com®. Guests at this Rosemont hotel start their day with a complimentary full hot breakfast at the Pine Grove Restaurant. Additional amenities include a fitness center, business center and meeting facilities, making the hotel a perfect small meeting venue in Rosemont. For superior customer service and a convenient location near Chicago O'Hare International Airport, make a reservation at the BEST WESTERN at O'Hare today! Enjoy your stay. Renovations are under way to better our guest experience. We are currently not offering lunch, dinner or room service. We apologize for the inconvenience.
Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.
My room was nice once I got into it.
BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.
Van driver went out of his way to help. The front desk staff were courteous and professional.
The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.
Good simple place to stay with close access to airport.
construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.
Staff was working hard. Price was decent.
Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.
It was a nice stay, I did like the complementary breakfast th
The Hotel is a lil out dated and can use a remodel
I liked that the fridge and microwave where available
Poor water pressure and a lot of noise
So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.
There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.
Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.
Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.
Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.
Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV
Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.
Proximity to airport.
Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.
Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.
Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.