Rent a Lexus in Salem

To save time, the car could have been fueled ahead of my scheduled pick up time, and the windshield washer fluid could have been filled. I had to add a half gallon of washer fluid for my trip.

7.2 Good

Oct 2020

Cons:

Double check the gas in the vehicles. To what is on the computer and what they put on the stickers. This can avoid many issues and unsatisfied customers. Have designated parking spaced that say drop off. Or let you know where to park when your returning the vehicle.

4.8 Mediocre

Sep 2020

Pros:

Staff was great. No complaints.

Cons:

I thought we were getting a small SUV or crossover. We were given a Toyota Corolla. I believe this 2019 car had a hole in its muffler. It sounded funny while accelerating.

2.0 Poor

Jul 2019

Cons:

I waited for over an hour for Hertz to tell me they couldn't even rent me the truck I pre-ordered because it had been in recall. Hertz did not tell me before hand or arrange a different truck. I had to get a ride to a different rental company.

Avis

8.0

Very good

10 reviews

Best rated

Cleanliness

6.0

Comfort

10.0

Pick-up/Drop-off

7.0

Value for money

7.0

One location in Salem

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Locations in Salem

2990 25th Street Southeast

+1 503 362 4394

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

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Reviews

9.6 Wonderful

Jun 2020

Pros:

Upon picking up the rental, the lady was extremely polite and helpful. As well as the drop off.

Cons:

Cleaning windows is a chore, but the rear window on the inside was just a smearing of dirt.

6.4 Okay

Jul 2019

Cons:

I wish the car was clean and ready for the next customer however that wasn’t the case, but the clerk adjust the fee, that was okay!

7.6 Good

May 2017

Pros:

Cheaper to rent for a day then using Uber 2 times

Cons:

Weird smell in car. Need better signage at the airport

7.2 Good

Sep 2016

Pros:

Great vehicle upgrade

Cons:

Tried to give me a compact vehicle when I rented a full size, then told me It was their only car left and also tried to tell me that it WAS a full size vehicle. Manager immediately changed it when I told him what had happened.

4.4 Mediocre

Aug 2016

Pros:

The ride overall was smooth and had a good amount of storage for what I needed.

Cons:

I had placed a Minivan rental for the day and was told that there would be one available only to go in and be given a Kia Sorento. When I asked the agent about the difference, he was both non-empathetic and unapologetic in giving me the replacement type of vehicle. He also did not to do anything to help me with an accommodation or to figure out how to compensate me for the issue. Further, the SUV he gave me had a near flat tire on it. When I brought it back in and told him about it, he attempted to shove my problem onto another employee and then let out a loud, audible sigh as if inconvenienced. He came back after making me wait for 10 minutes, handed me the keys and really did not even say anything in the way of an apology for the time it took to remedy the problem. I do not hold these issues against him personally but he had very poor customer service. Finally, the car had developed a very sour, funky smell that became a bit overpowering in the afternoon. I brought it to the airport agent's attention when I dropped it off and she noticed it as well.

51 travelers who rented a car in Salem gave the car agency they used an average rating of 7.7

Rent a Lexus in Salem

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