My room was on the fifth floor with a very large large balcony overlooking the town of San'Agnello with Mt. Vesuvius in the background. The hotel staff could have been a bit more friendly. However, one clerk at the desk was very nice and helpful, and I believe her name was Roberta.
The hotel is actually not in Sorrento but in San'Agnello which is about a 20-30 minute walk to Sorrento.
The receptionist Raberta was excellent and very obliging and the cleanliness was of the highest standands and the best I have ever experienced in all my travels especially for a four star hotel.
The inability to pay cash at the bar-everything consumed at the hotel had to go on the room
Not standard expected for a 4 star hotel
Staff were fantastic. Within 10 minutes walk of Sorrento.
Noisy room (chiming clock tower close by!).
Freindly atmosphere and excellent location.