Hotel employee at the front desk was very helpful and friendly. Breakfast was good with make your own waffles, sausage patties, scrambled eggs, muffins, cereal, hard boiled eggs, yogurt, and breads. Had HBO on the TV. The room and bed were comfortable.
As compared to other local hotels, such as Nichols Village, the Fairfield is better.
This hotel is a property which is a step below other Fairfield Inns. For example, the breakfast selection is not up to par. Additionally, another example is the manual door into the lobby.
The comfortable beds, pillows and linens. And breakfast was great.
Decent hot breakfast.
The breakfast could include a choice of dark roast coffee. A/C and heating systems old fashioned and a little noisy.
I like that it was close to everything, clean and staff helpful. When there was no microwave they brought in one for us. They were very helpful.
Very friendly, efficient & accommodating staff...found us a bottle opener to use, & encouraged use of the pool which turned out to be a great way to relax after hours in a car!Clean, quiet & comfortable room with easy access from I-81.Free breakfast!
Comfortable, clean and cheap
What a deal! Paid about a third of the rack rate for a beautiful hotel with a pool, free Wifi, and a full breakfast (including eggs, sausage, hot oatmeal, toasted bagels, and more). Our room was clean and bright, with comfortable beds and a spotless bath
coffee maker was dirty had to leave the room for a hot drink
Room was clean and quiet. The three staff members we talked to were very nice and helpful.
Enjoyed Everything bout this hotel including cleanliness, space, staff, amenities, plus use of tennis - bball court outside, and hot breakfast in the morning.
No hot tub.
Very clean hotel and very friendly staff
The pool thermostat was broken. the pool room was only 60 degrees when it was supposed to be heated. So we didn't get to swim like we wanted to.
Staff was very pleasant
Room was not as clean as I would have expected for this chain hotel.
Staff was very polite and prompt in dealing with any issues.
This hotel is really, really damp. The rooms are in desperate need of some type of dehumidifier. Our floor was damp, almost slimy. As soon as you walk in the room you are hit with a wave of a musty smell. They use air fresheners to mask the issue.
Non smoking hotel the room smell like smoke
Clean, working A/C, comfortable.
$---/night (all in) is a bit steep for Scranton, PA.
The room was simple but clean. WiFi signal was strong, and the TV had no irritating 'hotel menu' (which means no ppv options though). Included breakfast had waffles, cereals, breads, and microwave breakfast sandwiches. Good overall value. The only negative was the curtains let in too much light around the sides for my taste.
This is a great hotel. I have stayed here for work several times, and the rooms are always very clean, staff is very friendly, and just overall a good place to stay!
Very nice hotel with friendly staff and all the amenities you need. Very convenient to anywhere you need to go in the Wilkes-Barre / Scranton area.
i have stayed there and it is wonderful. clean and great. keep up the good work your hotel is great!
Do not leave anything behind in your room, repeat do not leave anything behind in your room. I left my purse in a room in Scranton, PA., it was found. When I went to retrive it, it was lost between the room and the office. It is still unrelolved. It was our first time at a Fairfied Hotel, BUT IT WILL BE OUR LAST. We would give this hotel a minus 10.