Cleanliness and location
Not at all
The staff were consistently and universally welcoming, friendly, and efficient. Great customer service made this average hotel exceptional.
While the hotel was clean and taken care of the outdated carpeting needed a good shampooing.
lobby and checkin was very nice. Lobby had a wonderful lounge and 24 hour starbuck. Staff was very friendly. Room was a bit dated but clean.
The customer service was excellent!
I didn't like that the water bottle in the room wasn't complementary.
We loved the location. It's within walking distance to everything we need. The room was very clean and beautiful.
There were no cigarette butt receptacles outside on hotel grounds for my husband to use so he brought them back to the room for safe disposal. The staff thought he smoked in the room and we were charged $250! We could not convince them otherwise.
Comfortable bed, clean and nice staff
Not enough pillows, no tea in room.
Clean, spacious, friendly helpful staff and very comfortable beds.
The convenience to restaurants, shopping and the interstate!Overall, nice place! We booked last minute, great experience!
Can't come up with anything!
Very clean and quiet. Nice having Starbucks in the lobby for mornings. LOVED the full size bath towels, not those tiny little things. The wi-fi was fast and easy to get connected. The staff was helpful and kind.
My gallon of water wouldn't fit into the refrigerator.
Friendly, relaxing, super clean, nice room
heating system in wall kinda cheap setup the fan or something wailed away during the night too late and too tired to change rooms
within easy walking distance to several restaurants and we had a wonderful time at the pool and hot tub~
Great upgraded room
There was a constant low noise from am unkown source
Nice Spa and Pool
Rooms were a little dusty and A/C units did not work well
Loved the indoor pool and spa
The rooms and bathrooms are a little small.
It was pretty clean...the bed was comfy...
The room was really small, the bed was about a foot from the wall & didn't face the TV. The bathroom was small & not convenient to have the sink in with the tub/toilet. Bathtub area needed updating.
did not get the room that we booked they must have overbooked
Hotel is neat, large and near to highway..
No microwave in the rooms.. No free breakfast
Eugene is a great city. The Courtyard Marriott is a bit from town, but worth the 5 minute drive. I cannot speak more highly of the staff, they are great.
They anticipate your needs without getting in the way. Very well trained staff!
When you stay at a marriot, I expect the best. this was not so. average room, had to pay for breakfast, cheaper and better down the road
Very clean even with the remoldeling going on, quiet, large rooms. Would stay again in a heart beat. Only downfall was the beds were hard to us. Great location, easy access to shopping, and all types of dining experiences.
I recently stayed at the Marriott Courtyard on a trip to Eugene and was very pleasantly surprised. I usually stay somewhere else, but my office booked me here on this trip. I've never dealt with a more friendly or helpful staff - from the front desk people to the housekeepers. I was having problems with my wireless internet (on my laptop, not because of their system) and they immediatly offered to access and print the information I needed for my meeting from their computer. I never even had to leave my room. What a relief. The rooms were very comfortable and I loved the store in the lobby too. I told my office to make my reservations at this Eugene hotel from now on.
Quiet , roomy and extra comfy beds! Bathroom smelled of mildew and the breakfast buffet was NOt free of charge and stopped serving at 9:30am. I'm on vacation -I want to sleep! Otherwise good value and would stay there again.Excellent wireless connection!
Marriott standards for everything. As always, the hotel is maintained excellantly, and everything was clean and neat.Airline lost my bags, but I got stuff for free to use at front desk. (toothpaste, brush etc.)