You cannot beat the location. The hotel is a few minutes' walk from the Ueno JR rail station and the Keisei station for the train to/from Narita airport. A subway stop is in the same building as the hotel. You can get to/from the hotel and these stations on foot either on pedestrian overpasses or underground. If you use the overpasses, there are elevators in case you are lugging suitcases around. The rooms are very small but impeccably clean and well equipped, and the beds are comfortable. Once windows and blinds are closed, you don't hear traffic. There is an Italian restaurant in the building that makes rather good food. They also make (mostly Japanese) breakfast, and there is a western-style coffee place right next to the hotel entrance.
The location is very good, is near the subway station, is close to the city centre by subway.
The rooms are very small and the staff can not speak English very well. They can not understand you.
The bathroom was not clean (e.g. floor).
Location, room, easy check in-out
no english on air-con control board
Good hotel but poor restaurant and in room service.
All the hotel staff are great, they are very helpful!
Close to the stations, Skyliner to Ueno is very fast(45min), alots of shops close by for you warming up and last moment shopping before you leave the city. Staffs was helpful to me for whatever I ask. They have scale to weigh your luggage if you need, laptop to rent, laundry room on the second floor for few hundred yens. I also let few things delivered to the hotel, all on date and in perfect state.
Not all staffs speak English, but they do have a few who do, so find the right one.