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Full-size SUV | $56/day |
Passenger van | $75/day |
Premium SUV | $89/day |
One location in West Des Moines
One location in West Des Moines
One location in West Des Moines
One location in West Des Moines
Filters
Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
May 2021
Pros:
Staff was friendly and helpfulCons:
Late fees and charges are outrageous as is charges for gas8.0 Very good
Mar 2021
Cons:
Car had been smoked in.6.0 Okay
Mar 2021
Cons:
The budget customer service staff needs to work on their customer service experience. Their behavior is what drives this poor review. If you book a car through any of the travel apps they are not inclined to offer you any information Other than what you received while pre-booking.5.6 Fair
Sep 2020
Cons:
I had no washer fluid which made the ride home in the mist quite dangerous.2.0 Poor
Sep 2020
Pros:
Staff at desk was friendly.Cons:
Long lines. Misleading car. Too small. We didn’t fit. Had to cancel our trip.One location in West Des Moines
Filters
Reviews
8.0 Very good
Oct 2023
10.0 Wonderful
Dec 2020
Cons:
Thanks y’all are great7.2 Good
Sep 2020
Cons:
Way too long of a line to pick up the car4.4 Mediocre
Feb 2020
Cons:
Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.10.0 Wonderful
Oct 2019
Pros:
Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!10.0 Wonderful
Sep 2019
Pros:
Super friendly staffOne location in West Des Moines
Filters
Reviews
2.0 Poor
Jun 2023
10.0 Wonderful
Feb 2023
4.0 Mediocre
Feb 2023
2.0 Poor
Jan 2023
2.0 Poor
Aug 2022
2.0 Poor
Jun 2022
One location in West Des Moines
Filters
Reviews
8.0 Very good
Oct 2023
8.0 Very good
Apr 2021
Pros:
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Cons:
Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.8.4 Very good
Aug 2019
Pros:
Very friendly staff and made the experience interesting.Cons:
System issues meant a longer wait time10.0 Wonderful
Nov 2017
Pros:
Great price, nice big car, great customer serviceCons:
NY plates which made me stand out when I was driving. Prefer to have local plates next time.10.0 Wonderful
Jun 2017
Pros:
I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.5.2 Fair
Mar 2017
Cons:
Our pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance optionsOne location in West Des Moines
Filters
Reviews
2.0 Poor
Jul 2018
Cons:
I booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.10.0 Wonderful
Jun 2018
Pros:
Lots of room, great gas mileage, very comfortable, great customer service.8.0 Very good
Mar 2018
Pros:
We requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.Cons:
I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.3.6 Poor
Feb 2016
Pros:
The car didn't break down.Cons:
Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.10.0 Wonderful
Jan 2016
Pros:
Easy drop off and pick up9.2 Wonderful
Jan 2016
Pros:
Fine car, very clean. Service at the counter at pickup and dropoff was great.Cons:
Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.One location in West Des Moines
Filters
Reviews
8.0 Very good
Dec 2023
10.0 Wonderful
Dec 2019
Cons:
I feel that everything was perfect. The friendly and knowledgeable staff at the office made our experience the greatest.5.2 Fair
Apr 2019
Pros:
Car kept flashing need mechanical repairCons:
I called the guy and told him he didn’t care2.0 Poor
Jul 2018
Cons:
Because of local flooding there were no cars to rent. This was not the problem but Hertz just kind of seemed like they did not care that they did not have any cars and were not very helpful in trying to locate another car to rent.10.0 Wonderful
Apr 2018
Pros:
Good seeviceCons:
Nothing9.2 Wonderful
Jul 2017
Pros:
I'm just used to my vehicle. I couldn't get my seat in a good spot.One location in West Des Moines
Along with an 8 passenger van, rental companies in West Des Moines offer 7 passenger vans.
Pick-up location | West Des Moines |
---|---|
Car types | Van |
Rental locations | 1 |
Airport locations | 0 |