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Effective as of March 10, 2011 Our goal is to make KAYAK the most trusted company in online travel. KAYAK is a search engine that saves you time and money. We search the web for the best fares and rates to help you make your purchase. Registration on KAYAK is strictly voluntary. You do get some cool information and access to certain great features if you do register, but membership is not necessary to get our great rates and fares. What's Your Sign?KAYAK does not collect any of your personally identifiable information (“PII”) when you do basic searches on the site. However, certain services we provide require you to authorize us to collect PII, including your name (and the traveler name, if different), email address, phone number, password, credit card information and billing address, and frequent flyer account numbers. Our software uses the PII to personalize and manage the KAYAK website for you. Here are some examples of services we can provide if you authorize us to use your PII: With your frequent flyer account numbers and passwords, we aggregate your available frequent flyer information; With your credit card information and billing address, we can facilitate your reservations; and If you choose KAYAK personal trip management service (the “My Trips Service”), you authorize us to collect certain parts of the travel information in order to create and maintain your travel itineraries. So, remember, if you do decide to use any of these KAYAK services and give us information about you, you are telling us that this information is true, accurate and current. Also, you are telling us that you have the authorization to provide us with that information. In order to make our site more efficient, we may also collect certain information (such as destination or site usage behavior) based on your use of KAYAK. We may use this information to display advertising that you find interesting and suppress advertising that you might find boring or annoying. For example, we might show you travel offers from your home airport, but other airports. Also, we may use this information to send you targeted email-marketing messages that you might find interesting. To help us debug problems with our software (rare as they are ;) ), we may collect some technical information from your browser software (such as Mozilla Firefox or Internet Explorer), screen resolution and the website that referred you to us. We'll Keep You In The LoopWhen you choose to register with us, KAYAK logs you in automatically using your email address. This makes it easier as you don't have to create and remember a login identifier. The use of your email address for login also allows KAYAK to assist you with forgotten passwords issues. If you do register with us, KAYAK will save your information and recognize you regardless of where you login from. So if you are visiting friends and using their computer, we'll know it's you and display your searches and preferences when you do login. KAYAK gives you the option of receiving emails from us. We think they are quite amusing, but you may not laugh, and so we allow you to opt out any time. Our emails are sent from a KAYAK address and are sent to your real email address. If you are a registered user and send email booking confirmations to our My Trips Service, we will recognize you. If you’ve never registered on KAYAK and you send us email booking confirmations, we’ll send you an email asking you to register. We’ll also send you an email if you send us your email booking confirmations but we are unable to recognize the travel provider or otherwise to create your consolidated itinerary. Every email that we send has an opt-out URL, so you can be unsubscribed when you want. We do hate spam at KAYAK and suspect that you do too. In This Case Sharing Is Not CaringWhat's yours is yours. We won't sell your name, email address, phone number, credit card information or billing address to anyone. There might be an exception in the event KAYAK itself is sold. In this case we would transfer your PII to our buyers so that they could continue to provide the same great KAYAK service. Also, if you use the My Trips Service, you can send, or grant access to, your itinerary to your friends and family. Once displayed on publicly-viewable web pages, that information can be collected and used by others. From time to time, we will also share aggregated usage information with others. This type of information does not contain your identity or anything personally identifiable to you. If The Police Come Knocking At Our DoorKAYAK may disclose to authorized law enforcement personnel the personal data from anyone who poses a threat to our interests. This might include those that are attempting to commit fraud or those who conduct activities that could bring harm to us or others. We assume that this is not you so please don't worry. KAYAK may also disclose information about you in response to a legal action or where otherwise required by law, to enforce our rights, to professionals who provide services to us, and generally to service providers who perform services on our behalf and have agreed in writing to protect and not further disclose your information. You Are The BossKAYAK members and site visitors have control over the use of their personal data. Since you are the boss on KAYAK, you always can change your account settings in the "My Profile" page on KAYAK. Protecting Your InformationKAYAK has a security program intended to keep the information stored in our systems protected from unauthorized access. We store your information in secure data centers located in the United States. Our systems are configured with data encryption, or scrambling technologies and firewalls constructed to industry standards. We also use Secure Socket Layer (SSL) technology that protects the data you send over the Internet. Third party security firms review our internal security policies and documentation regularly. The bottom line is, when it comes to information security, we mean business. Cookies (Not The Kind You Eat With Milk)When you visit KAYAK we may store information about your web session and assign you one or more 'cookies'. Your browser will store these cookies on you computer in a small file. For example, when you decide to login as a KAYAK member, we store encrypted information in your browser so you don't have to login on every page. KAYAK does make money by selling advertising as well as referrals from searches on our site. Our third party advertising partners often use a cookie or third party web beacon (a single pixel GIF image) to track when a click becomes a sale (cha ching). We use third-party advertising companies to serve ads when you visit our web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: networkadvertising.org. Can We Email You Sometime?With the exception of emails confirming registration, emails that include information about your account, emails relating directly to an itinerary, travel profiles or reservations created through the My Trips Service, and service announcements and administrative messages that are considered part of your account membership, we will not send you any emails unless you opt-in to receive communications from us. If you opt-in to receive communications from us, you will receive information we believe will be of use and interest to you, including target email marketing messages. If you decide that you are no longer interested in receiving email communications from us, you may follow the instructions in our emails to unsubscribe from our email list. Every Website Has Its Own Voice and PoliciesAlthough we work with responsible third parties, their business policies may include different privacy policies and practices than we have. So when you click through to third party websites, our privacy policies no longer apply. We encourage you to read the privacy policies of these partner websites. Big Kids Only PleaseKAYAK does not knowingly collect PII information from people under the age of 18. If we become aware of the fact that a minor is attempting to submit this information, we will inform the minor that he or she is ineligible to do so. We will then remove this information from our records. Our Website is Run from the United StatesOur website is run from the United States and is intended for U.S. customers; our servers and data centers are located in the U.S. If you are accessing our website from outside the U.S., by providing us information about you, you agree that the information may be transferred and stored in the U.S., a jurisdiction which may have different and/or less stringent privacy and data security protections than those of your own jurisdiction. Should We Evolve, Change, Self ActualizeKAYAK reserves the right to modify this Privacy Policy at any time. If there are material changes to this statement on how KAYAK will use your PII, we will prominently post these changes prior to implementing them and if you are registered with us, attempt to email you using your current email address on record with us regarding these material changes. If you use our website after we post these changes, this indicates your acceptance of them. Regardless of later updates, we will follow the privacy practices described in this Privacy Policy at the time you provided us with your information. Contact UsIf you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Privacy Officer at or you may write to:
KAYAK
Last updated: February 28, 2011 |