Really the worse customer service they have. Very rude. Shuttle never showed up. There’s no information at all about its timings in which the shuttle is being operated. Went to the office and they said the reservation is cancelled and go reserve a new one. I was on the front desk but they asked to go online and book it. Reserved it then just adding to my frustration with silly questions they didn’t provide the car. I was asked to cancel the reservation. Tried canceling but online portal denied it. Then I called them and instead of refunding the amount they offered the credit. Such a rip off. Unbelievable and I never recommend this Easirent company
Nothing about this experience was satisfying, like renting a donkey and a cart on the streets of Bagdad! No shuttle from airport available, office in a sideroom of a hotel NEXT to the hotel advertised as location. Did not have reserved car, none clean, car smelled like a cigarette BAR, windshield broken, just a mess all around!
Their shuttle never came even though we waited over an hour and a half. We kept calling and after 20-30 min waits in their phone system they assured us the shuttle was on its way. Finally it was approaching closing time so we had to take a Lyft to the company so they wouldn't close on us. They shrugged and said the shuttle guy had gone home half an hour ago. Then it took an hour to get the cars because they were short staffed. Would NOT recommend and will never use again.
It was very difficult to find the shuttle bus and I was wandering around the airport for over an hour, asking other car rental staff and information desks for assistance. The easirent company desk did not answer my phone calls and I began to suspect I was being scammed. I evebtually found the shuttle bus, but when I arrived on site I was a bit nervous that I was going to get scammed. There were a lot of hidden fees that people at the desk only told me about once I was at their location and away from the competition at the airport. For example, if you do not have a return flight confirmation number, there was a $500 uncharge on your rental. I was also given a random car that was available, and not a car that I originally selected when I booked the rental. The people at the desk also refused to give me a receipt for the $200 security deposit hold that was put on my credit card. When I turned in my car 4 days later, they did not issue a receipt, despite my concerns about the deposit hold clearing from my credit line. Given that I was on a time crunch to get to my flight, I believe they knew they had more power to deny me. The rental price was cheaper than the competition, but I believe that the consumer pays for that cost difference in time and risk. Buyers should be wary and ask the company for as much information as possible in advance before booking!
Easy to rent and great customer service
Easirent has separate policies from Kayak that weren’t disclosed. On my booking confirmation (that came through Expedia for some reason), the rental agreement says unlimited miles. When I picked up the car, they said there were limited miles and I would need to pay an additional $25 per day for unlimited miles. I would not have booked through Easirent if their company policy was made clear when I booked. They should not be marketed as unlimited miles on Kayak only to be charged for unlimited miles when you’re picking up the car.