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One location in Des Moines
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Reviews
10.0 Wonderful
Mar 2021
Pros:
Staff was very helpful picking up and returning. Very convenient location in the airport and the cars are right outside the door in the baggage claim area6.0 Okay
Aug 2020
Pros:
Nice sized suvCons:
The gas gauge was way off. No horse power.9.6 Wonderful
Jan 2020
Pros:
Staff was super helpful. Class of vehicle rented wasn't available so they provided an upgrade and reduced the price for the trouble. Would highly recommend!10.0 Wonderful
Sep 2019
Pros:
Outstanding service. They were swamped when we got there, but they dealt with the long quickly. They did not have our size of car so they gave us a choice of upgrade that would suit us and gave us free gas to compensate the mileage. And they were very happy to do it. So we are very happy!Cons:
It was as good as it could have been.6.0 Okay
Aug 2019
Pros:
Staff was helpful and gave discount for dirty car.Cons:
Cleaner car.10.0 Wonderful
Jul 2019
Pros:
My flight was delayed 3 times. I arrived at the counter 3.5 hours past my reservation. Alamo had my information ahead of time and everything was ready for me. Staff was very friendly & helpful!3 locations in Des Moines
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Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Jun 2021
Cons:
Everything can't be rated because I got a phone call from Enterprise telling me that they had overbooked and that I would be on a wait list for a car. That was the last I heard from them.10.0 Wonderful
May 2021
Pros:
Jack at the counter is a wonderful asset to the company. He did a,great job getting us into the vehicle that we wanted.2.0 Poor
May 2021
Pros:
NothingCons:
I spent 35 minutes in line in the hot sun just to get to the counter and be told they didn’t have a vehicle for me even though I had previously reserved one. I thought the point of a reservation was to guarantee it would be there. The employee stated that he had tried to call me to let me know about this but I had zero missed calls and zero voicemails so I do not believe he tried to call me. I will not be renting from Enterprise in the future and will be sharing this experience with everyone I know.2.0 Poor
Oct 2020
Pros:
I didn’t even have a car when I had placed a reservation well in advance.Cons:
The pick up time for my car was set for 5pm, the location closed at 5pm. I called first thing the following morning to pick up my rental & they told me they no longer had the vehicle available because I hadn’t showed up to pick up the car at my scheduled appointment time— even though I did, they were just closed by that time. I was told theyd call me later on that same afternoon to give me an update & I never even got a call, no apologies for the inconvenience, nothing. Frustrating to say the least.One location in Des Moines
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Reviews
8.0 Very good
Dec 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
6.0 Okay
May 2021
Cons:
The vehicle we had reserved had been "given away". We were given an upgrade; however it was not very comfortable. We had reserved a vehicle we knew we would be comfortable in for the long drive. Vehicle was dirty inside - used our own wipes to sanitize. Windshield wipers did not work properly. Was stressful on day 2 of the drive in the rain.6.0 Okay
Feb 2021
Pros:
The staff was incredibly helpful and friendly, at the airport.Cons:
The person I spoke to on the phone, after my initial flight was canceled, could not have been less helpful, or more condescending.2.0 Poor
Jan 2021
Pros:
NothingCons:
They were not open when I arrived and I had to spend 3x as much getting a car from another companyOne location in Des Moines
Filters
Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
May 2021
Pros:
Staff was friendly and helpfulCons:
Late fees and charges are outrageous as is charges for gas8.0 Very good
Mar 2021
Cons:
Car had been smoked in.6.0 Okay
Mar 2021
Cons:
The budget customer service staff needs to work on their customer service experience. Their behavior is what drives this poor review. If you book a car through any of the travel apps they are not inclined to offer you any information Other than what you received while pre-booking.5.6 Fair
Sep 2020
Cons:
I had no washer fluid which made the ride home in the mist quite dangerous.2.0 Poor
Sep 2020
Pros:
Staff at desk was friendly.Cons:
Long lines. Misleading car. Too small. We didn’t fit. Had to cancel our trip.One location in Des Moines
One location in Des Moines
Filters
Reviews
8.0 Very good
Oct 2023
8.0 Very good
Apr 2021
Pros:
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Cons:
Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.8.4 Very good
Aug 2019
Pros:
Very friendly staff and made the experience interesting.Cons:
System issues meant a longer wait time10.0 Wonderful
Nov 2017
Pros:
Great price, nice big car, great customer serviceCons:
NY plates which made me stand out when I was driving. Prefer to have local plates next time.10.0 Wonderful
Jun 2017
Pros:
I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.5.2 Fair
Mar 2017
Cons:
Our pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance options