2.0
Pros:Nothing, they refuse to provide a rental car asking for the second driver to have a credit card or a debit card with two bills showing the residence address. Ridiculous, second driver should only need a driver license as long as I provide a major credit card. Enterprise is a complete nonsense - untrained employees.Cons:Train your employees!Reviewed Jan 6 2020
review from 2.0
Pros:Nothing about the experience was pleasant.Cons:Employees knowing what they were doing and their companies policies including online policies.Reviewed Oct 5 2019
review from 4.8
Pros:StaffCons:My reservation at the rental offfice don’t have my phone number.Reviewed Aug 12 2019
review from 2.0
Pros:Kayak just screwed me up. There were no cars available even with a confirmed reservation. It was just a waste of time and money for me to travel to the store only to find out this information. Truly, what a pathetic information kayak, I'm never gonna use this site anymoreCons:Kayak doesn't use realtime information. So better book through the corresponding websiteReviewed Aug 12 2019
review from 10.0
Pros:Brandon was fantastic. Calm, professional, friendly. New trainee we also good, just young and new.Cons:More staff?Reviewed Feb 26 2019
review from 3.2
Cons:We had to cancel because we needed a 4 wheel drive vehicle. They didn't even have one on the lot. When I called a Hertz nearby, not only did they have a 4 wheel drive available, but for $20 CHEAPER!Reviewed Feb 4 2019
review from 5.2
They didn't have the type of car I'd asked forCons:I requested a more fuel-efficient sedan, but they only had an SUV left for me.Reviewed Oct 30 2018
review from 10.0
Great expericesPros:Every thingReviewed Feb 22 2017
review from 10.0
Pros:All the employees with whom l came in contact were friendly and helpful. They went out of their way to be of service.Reviewed Nov 29 2016
review from 10.0
Pros:That I did not have the same experience I had last year when they had overbooked and I only got a mini van at the last second. Very stressful!! This year Kyle Sacher at the 2821 El Camino Real, Redwood City, CA, office took care of me and did an excellent job. The car was there and ready, and everything went as smoothly as possible. Thank you, Kyle! Sally PierceCons:Nothing.Reviewed Aug 8 2016
review from 10.0
Pros:Very good Customer Service When we return our card Francisco Canpuzano help me to done my transaction going smoothly.Reviewed Jul 25 2016
review from 8.8
Best Enterprise location in the areaPros:I did much better with these guys than with the dominant Enterprise location here (in Redwood City that sells off the used cars). I usually have issues with them using a debit card, but this rental was much smoother and painless. Fast in, fast out, got a good car, no hassles when I needed to extend a bit.Cons:I would sign up for an account with Enterprise and become a more permanent customer if that meant they wouldn't have to run a credit check and take two forms of ID on every single rental. Unfortunately their companywide policy is: let credit cards slide, always check debit cards.Reviewed Apr 13 2016
review from