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2 locations in Guayaquil
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Reviews
6.8 Okay
Mar 2018
Pros:
Car was fine, only minor shortcomingsCons:
No maps available only overpriced GPS4.4 Mediocre
Feb 2018
Pros:
Kayak offered a good dealCons:
There was no transparency on price nor on the rules, at the time of pickup the insurance exceeded the daily rental, something that was never disclosed and I was told that when returning, the fuel would be charged at the same price I could find on the street,2.0 Poor
Jan 2018
Pros:
Nothing! They didn’t have the car for me and all that I got was “we don’t have a car and if you want to say something write an email” - the worst service ever!!!!Cons:
Everything! They didn’t have the car, the service was terrible! Please do not rent a car here! The worst experience in my life!2.0 Poor
Sep 2017
Cons:
complete scam.. prices online are hiding a lot of extra charges2.0 Poor
Apr 2017
Cons:
When I arrived there the agreement conditions were different. The worst service I ever had.10.0 Wonderful
Mar 2017
Pros:
Allmost a new car only 16000km.One location in Guayaquil
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2.0 Poor
Oct 2020
Cons:
They could have had the automatic transmission that they said they did7.2 Good
Dec 2019
Pros:
Pick up and drop off were easy, the staff was friendly, and the vehicle was fine and as expected.Cons:
The cost of the vehicle ended up roughly doubling what was expected due to: 1.) insurance coverage - granted I get that.. 2.) The limit on the number of kilometers you could drive for free.. this wasn't clear at all on the reservation - likely buried in the fine print somewhere. I had to purchase unlimited kilometers as an extra thing, which I think is kind of ridiculous..2.0 Poor
Jul 2019
Pros:
They dont have unitsCons:
Dont pick this company2.0 Poor
Jun 2019
Cons:
We have always been Enterprize car renters. Everything was set. Got the insurance through Allanz. Perfect. Git to Guayaquil and they said we had to take their insurance of $36 per day or we couldnt rent the car. So guess what we said!?!! Too bad so sad! We took cars all over the coast of EcuadorOne location in Guayaquil
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3.6 Poor
Aug 2019
Pros:
Wrong car, charged extra day than had vehicleCons:
Use bilingual staff in international airports2.0 Poor
Jan 2019
Pros:
NothingCons:
No car available. They offered to drop us at our destination and bring the car the next day. Didnt show. 2 days later a car (NOT one that worked for us) was left at our address. We called the office to refuse it. They said thethey were bringing the correct one and just to wait. Never showed! We were still charged!!! Office almost never answered the phone and when they did they were rude.2.0 Poor
Dec 2018
Cons:
1st my reservation was made about 5 months before my trip and per the reservation I would get a Tahoe or something similar. When I arrive the Thrifty clerk says they don’t work with Tahoe’s and that my reservation would be for a Suzuki Vitara and if I wanted an upgrade it would cost me twice as much as what my reservation was made. 2nd even though my credit card offered insurance for international rentals (I called my credit card to confirm this before I left the country and they said the country I was going to was covered for rentals) Thrifty made me buy their insurance or I could not rent the vehicle! I was traveling with my wife and 2 kids (toddler and infant) so I had no choice at that point but to pay the extra or I would have to waist more time at the airport after a almost 12 hour flight and it was getting late. 3rd because none of my credit cards have the numbers in the front (no cards in the US have them anymore!! At least the new ones don’t!) I had to pay an extra $1000 deposit which they said they would return once I returned the vehicle. When I returned the vehicle they then said it would be 2 weeks before they returned my deposit to make sure I didn’t get any tickets on the vehicle. We are now over 2 weeks and they still have not returned my $1000 deposit! Also the car was all scratched and dinged up all around!! They AC vent on the driver side was broken!! Bottom line! Thrifty in Ecuador is terrible!! They should really do something about this location! Makes their company look bad! Will never rent from them again!2.0 Poor
Aug 2018
Pros:
Nothing!Cons:
Service and attitude of the 2 ladies was awful. The reserved Tahoe or similar was a small compact car that we couldn't put luggage in. Rented from Alamo and the were excellent!!2.0 Poor
Jul 2018
Pros:
Airport LocationCons:
Would not rent to me unless I took the "optional" collisions damage waver at $25 per day. I had several credit cards offering CDW with over $10K credit. All we're rejected. Thrifty is a rip off.2.0 Poor
Jun 2018
Pros:
None BAD BAD PAGAR TANTO DINERO POR UNA BASURA DE CARRO HUECOS EN LA CONSOLA, VOLANTE en mala condicion higuienica FUE UN ROBOCons:
Old car very bad experience tires bad shape no chargers i would like at least a refunds i pay for a 7 passenger car and it was 5 passenger What a scamers I hope the owner of the company triffty see this messagesOne location in Guayaquil
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2.0 Poor
May 2021
Pros:
I went to pick up the car I had a reservation. He said they had no more cars. He said it like it was a normal thing. I had my family waiting for and a hotel reservation.Cons:
Better customer service and communication. Provide a solution maybe he could have called Me and say Can you pick up at another location Very poor service2.0 Poor
Sep 2019
Pros:
I didn’t get a car!!!Cons:
Be honest with your client!2.0 Poor
Aug 2019
Cons:
No car was available.6.0 Okay
May 2019
Pros:
Very convenient location.Cons:
Under powered vehicle for driving the Sierras mountainous roads. Inside windshield possibly never cleaned; wipers streaked.5.6 Fair
May 2019
Pros:
The location at the airport was easy to find and the cars were literally across the street, i.e., no bus to take to the rental car facility.Cons:
If you are planning to drive the Sierras of Ecuador, please be sure to get the most powerful engine available so that you can pass those slow trucks and semis on the winding roads through the mountains. My car was supposed to be an "upgrade" but had too little power to safely pass anyone.2 locations in Guayaquil
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Reviews
2.0 Poor
May 2024
2.0 Poor
May 2024
2.0 Poor
Nov 2023
One location in Guayaquil
Filters
Reviews
2.0 Poor
Feb 2020
Pros:
NothingCons:
Could not rent the car4.4 Mediocre
Jun 2017
Pros:
Car was clean and pick up / dropoff was fast.Cons:
I reserved the car via Internet indicating that I did not need insurance (I have one included with my credit card for car rental). Once on site, they obligated me to take the insurance which almost doubled the cost. Very frustrating and once you are there, you almost have no choice, especially when you arrive late at night.6.4 Okay
Jan 2017
Pros:
Clean car. Reliable car.Cons:
Much older than car advertised. Waived insurance on online form. Rented car for $200. Paid nearly $250 for $800 worth of "mandatory insurance."2.0 Poor
Nov 2016
Pros:
We could rent the car for two days during the holidays.Cons:
We could not pick up the car without purchasing the I sureance of sixt. We already purchased an insurance during the booking of the car, so we had to pay double. I called customer service but they were no help at all and costed me even more due to the I ternational calls. Please don't sell insurances that later are not accepted by the car rental office. This is pure deception.One location in Guayaquil
One location in Guayaquil
One location in Guayaquil